Jami Ukaegbu
Houston,TX
Summary
Strategic and detail-oriented Administrative Professional with experience in customer service, supporting the provider network needs, coordinating services, billing operations and problem resolution. Skilled in provider onboarding applications and billing tasks, while maintaining professional communication, both written and verbal, with network providers and staff. Adept at preparing and interpreting utilization reports, resolving service issues, and facilitating seamless communication between providers and internal teams. Brings a proactive approach to problem-solving and a commitment to optimizing service delivery across diverse healthcare or related settings.
Overview
9
9
years of professional experience
Work History
Administrative Assistant Professional
Interface Behavioral Health
04.2024 - Current
- Maintains and updates provider records, ensuring compliance and accuracy
- audits billing reports and identified discrepancies for resolution of provider billing issues
- Coordinates provider communications regarding EAP services and utilization
- Supports health fair logistics and provider-facing presentations
- Facilitates distribution of newsletters and service updates to provider networks
Administrative Assistant
Advance Auto Shop
07.2020 - 04.2024
- Create itemized bills for customers.
- Create receipts for customers.
- Create and organize files of customers.
- Kept record of bills and incoming money for tax purposes.
- Assisted with phone calls to customers that needed to pick up their cars and provide payment.
Supervisor/Office Assistant/Dispatcher/Driver
Powerforce, Inc
11.2016 - 07.2020
- Negotiated pay and resolved disputes among 20+ drivers and dispatchers
- Conducted interviews and background checks for service personnel
- Managed logistics for healthcare-related deliveries to hospitals and pharmacies
- Liaised between regional offices to ensure service continuity and compliance
Education
Associate of Science - Medical Office/Medical Assistant
Ross Medical Education Center
Norton Shores, MI05-1998
Skills
- Supports Provider Relations & Onboarding
- Supports Negotiation Coordination with Provider Relations team
- Billing Audits & Issue REsolution
- Advanced experience in Microsoft Office Suite (Excel, Outlook, Word)
- Data Accuracy & Compliance
- Multi-Departmental Coordination
Timeline
Administrative Assistant Professional
Interface Behavioral Health
04.2024 - Current
Administrative Assistant
Advance Auto Shop
07.2020 - 04.2024
Supervisor/Office Assistant/Dispatcher/Driver
Powerforce, Inc
11.2016 - 07.2020
Associate of Science - Medical Office/Medical Assistant
Ross Medical Education Center
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