Jami Ward
Bodfish,CA
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Eligibility Technician
Department of Human Services
01.2022 - 10.2023
- I screen and grant Cal Fresh, Medical, and General Assistant Applications as an Intake Worker
- This is a Data Entry job
- Maintain records of received data and source documents
- Comply with all Company, State and County policies and procedures
- Enter data to include all new information and changes to old information
- Perform general clerical duties, including phone answering and document typing
- As a Eligibility Technician it is our job to maintain professionalism at all times with Customers applying for assistance as well as other employees
- While doing the job we have to input and maintain confidential information and determine eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Resolved discrepancies with client applications to verify eligibility.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Devised and implemented strategies to streamline eligibility verification processes.
- Interviewed applicants and explained scope of different available benefits.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Assisted clients with completion of applications and paperwork.
Owner
Eddy Out Tap House and Grill
03.2020 - 04.2022
- As Owner I was responsible for knowing all aspects of the restaurant industry and be able to work them at any given time
- We were able to keep our doors open during COVID which is when we opened
- Maintain friendly, positive demeanor in difficult customer situations
- Conduct routine and scheduled service checks
- Handle customer complaints and quickly resolve issues
- Maintain inventory records and place orders to restock supplies
- Maintain jobsite and timesheet records for operational efficiency
- Implement strict safety protocols, reducing work-related accidents
- Hire, onboard and train new employees, including instructing on food safety, customer service standards and operations
- Create weekly schedules based on predicted staffing needs, budget and employee requests
- Managed employees during fast-paced shifts, delegating responsibilities to ensure customer satisfaction
- Develop monthly and quarterly budget with updated ordering, staffing and marketing costs
- Conducted weekly meetings to communicate issues and weekly goals, answering and resolving employee questions or concerns
- Create and implement departmental policies, goals, and objects.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained and developed team members to build human capital.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Founded and managed Restaurant business, growing revenue in first year.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
Rivernook Campground
07.2014 - 09.2021
- Enhanced operational performance by developing effective business strategies, systems and procedures
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development
- Tracked monthly sales to generate reports for business development planning
- Submitted Payroll, Quarterly and Yearly taxes
- Managed a 54-acre campground with 123 monthly tenants and roughly 1,200 daily campers with 18 employees
- Delegated projects and daily duties to staff to help with Team togetherness and to help the company to be successful
- Coordinated roughly 8-12 weddings per year in the Meadow of the Campground.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained new employees on proper protocols and customer service standards.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Business Management -
Purdue Global University
Davenport, IowaSkills
- Relationship Management
- Branding
- Business Development
- Strategic Planning
- Business Management
- Event planning
Accomplishments
2021 Woman of the Year of the Kern River Valley for fundraising over $50,000 for non profit organizations.
20 years experience in Event Planning and Coordinating.
Awards
Community Service, 01/01/21, I was awarded Kern River Valley Woman of the Year for my volunteer and fundraising within our community to Non Profit Organizations.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Eligibility Technician
Department of Human Services
01.2022 - 10.2023
Owner
Eddy Out Tap House and Grill
03.2020 - 04.2022
General Manager
Rivernook Campground
07.2014 - 09.2021
Business Management -
Purdue Global University
Similar Profiles
David KenslerDavid Kensler
Chief of Staff at NJ Department of Human Services, Division of Mental Health and Addiction ServicesChief of Staff at NJ Department of Human Services, Division of Mental Health and Addiction Services
Hilary A. LaskeyHilary A. Laskey
Deputy Executive Director, Operations at Department of Human Services/Social Services AdministrationDeputy Executive Director, Operations at Department of Human Services/Social Services Administration
DONNA MAZYCKDONNA MAZYCK
Regional Staff Nurse Medical Assistance at Department of Human Services/Division of Aging ServicesRegional Staff Nurse Medical Assistance at Department of Human Services/Division of Aging Services
Stacey BreretonStacey Brereton
Senior Practitioner at Safer Family Services, Department of Human ServicesSenior Practitioner at Safer Family Services, Department of Human Services
Jami WardJami Ward
Paraprofessional Substitute at Kern Union School DistrictParaprofessional Substitute at Kern Union School District