Jami Woodard
Warner Robins,GA
Summary
Accomplished Shift Lead at Little Caesars Pizza, adept in employee training and customer service excellence, significantly enhancing customer satisfaction. Skilled in conflict resolution and team supervision, I excel in fast-paced environments, ensuring operational efficiency and quality service. Demonstrated decision-making capabilities and strong communication skills drive team motivation and guest service success.
Overview
6
6
years of professional experience
Work History
Shift Lead
Little Caesars Pizza
12.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Delivery Driver
Papa John's
10.2018 - 12.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
Education
High School Diploma -
Home School
Macon, GA05.2013
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Team motivation
- Conflict Resolution
- Team Supervision
- Strong verbal and written communication
- Flexible Schedule
Timeline
Shift Lead
Little Caesars Pizza
12.2022 - Current
Delivery Driver
Papa John's
10.2018 - 12.2022
High School Diploma -
Home School