Jamia Bobo
System Administrator
Ft. Washington,MD
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Information Systems Technician
Navy Cyber Defense Operations Command
Suffolk, United States
03.2023 - 08.2024
- Resolved technical problems related to operating systems, applications, hardware, and networking equipment.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Performed regular maintenance checks on all computers and networks.
- Coordinated with vendors and company personnel to facilitate purchases.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
- Trained new employees on support processes, procedures and knowledge base.
- Set up new workstations by installing necessary hardware components and configuring operating systems and applications.
- Created detailed reports regarding system status and activities.
- Implemented security measures to protect data from unauthorized access or modification.
- Managed user accounts, permissions, and access rights in accordance with company policy.
- Provided technical support to users by troubleshooting hardware, software and network related issues.
- Troubleshot server issues including memory utilization, disk space usage, backup processes.
- Installed, configured and maintained computer hardware and software systems.
- Coordinated with vendors for the purchase of IT equipment.
Data Entry Clerk
DARCARS Chrysler Jeep Dodge
Waldorf, Maryland
05.2020 - 11.2020
- Assisted with special projects assigned by management when required.
- Greeted visitors and provided them with assistance.
- Responded to inquiries from internal staff members regarding office operations.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Operated various office equipment such as scanners, printers. when required.
- Compiled reports based on gathered information.
- Created spreadsheets to track data entries.
- Organized files according to established procedures for easy retrieval later on.
- Utilized specialized software applications related to the job role.
- Maintained confidentiality of sensitive information entered into the system.
- Provided support to management staff in regards to data entry processes.
- Checked source documents against entered data to ensure accuracy.
- Identified discrepancies between source documents and entered data.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Scanned and stored files and records electronically to reduce paper files and secure data.
Education
Some college (no degree) - Cybersecurity and Information Assurance
Western Governors University
01.2025
High school diploma or equivalent - Science and Technology
Oxon Hill High School
05.2018
Some college (no degree) - Mass Communications
Virginia State University
Skills
- Computer maintenance
- Network Administration
- Software Installation
- Troubleshooting skills
- Server Management
- System Administration
- End-user support
- Active Directory
- Equipment Setup
- Operating systems
- Equipment Maintenance
- Technical Troubleshooting
- Information Security
- Cybersecurity Protocols
- Software Updates
- Software Management
Jobrelatedtraining
- CompTIA Security+, 05/19/23
- Information Systems Technician Block 0, 07/15/22
- System Administration Block 0, 01/12/23
- System Administration Block 1, 02/21/23
- Intermediate Leadership Development Course, 05/03/24
Languages
- English, Advanced, Advanced, Advanced
- French, Advanced, Advanced, Advanced
References
- Brian Williams, Navy Cyber Defense Operations Command, Information Systems Technician, 9042368323
- Barry Hardy, Navy Cyber Defense Operations Command, Information Systems Technician, 3189184732
Certification
- CompTIA - Security+ / May 2023
Websites
Timeline
Information Systems Technician
Navy Cyber Defense Operations Command
03.2023 - 08.2024
Data Entry Clerk
DARCARS Chrysler Jeep Dodge
05.2020 - 11.2020
Some college (no degree) - Cybersecurity and Information Assurance
Western Governors University
High school diploma or equivalent - Science and Technology
Oxon Hill High School
Some college (no degree) - Mass Communications
Virginia State University
- CompTIA - Security+ / May 2023
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