Jamia Cone-Wade
Burnsville,MN
Summary
Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy needs. Strong interpersonal skills with clear grasp of best practices for dealing with difficult and challenging situations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Customer Associate
Walgreens
12.2023 - Current
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Stretching beyond assigned duties when needed for smooth business operations.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Sales Associate
Once Upon A Child Franchise
11.2022 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Cashier
Davanni's Pizza & Hot Hoagies
06.2020 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Apple Valley High School
Apple Valley, MN06.2024
Skills
- Active Learning
- Goal-Oriented
- Understanding Customer Needs
- Attention to Detail
- Adaptability and Flexibility
- Continuous Improvement
- De-Escalation Techniques
Timeline
Customer Associate
Walgreens
12.2023 - Current
Sales Associate
Once Upon A Child Franchise
11.2022 - 09.2023
Cashier
Davanni's Pizza & Hot Hoagies
06.2020 - 11.2022
High School Diploma -
Apple Valley High School