Jamia Davis
Snellville,GA
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Representative
Primerica life insurance Service
04.2024 - Current
- Collaborated with agents, brokers, and other professionals to gather necessary information for underwriting purposes
- Maintained thorough documentation of underwriting decisions and processes for future reference
- Presented underwriting recommendations to senior management for approval on complex risks or high-value accounts
- Analyzed financial statements of businesses seeking coverage to assess their stability
- Conducted research on industry trends and market conditions to support underwriting decisions
- Evaluated insurance applications to determine risk levels and premium rates
- Reviewed policy documents for accuracy and completeness before issuing them
- Provided excellent customer service by addressing inquiries from policyholders about coverage details or premium calculations
- Assisted in training junior underwriters on company policies, procedures, and best practices
- Monitored existing accounts for changes in risk factors that could impact coverage terms or premiums
- Supported agents with timely quotes and information about applications and acceptance likelihood
- Authorized renewals after careful review of possible losses and status changes.
Associate
Amazon Warehouse
11.2023 - 03.2024
- Helped fellow warehouse workers to manage incoming and outgoing products
- Avoided safety hazards by correctly operating company tools and equipment
- Operated material handling equipment to move goods
- Supported inventory accuracy and recorded material movements in company software
- Lifted weights of up to 50lbs while minimizing risk of personal injury
- Moved products using conveyor belts and staged items to keep line moving
- Prepared orders quickly, pulling and packing products for quick shipment
- Worked for extended periods of time in uncomfortable conditions
- Adhered to all safety guidelines when operating heavy machinery or handling hazardous materials
- Communicated regularly with management regarding issues that arose during daily operations
- Inspected incoming shipments for damage or discrepancies.
Barista
Starbucks
10.2022 - 01.2023
- Prepared drinks and orders for customers
- Handled money
- Cleaned and sanitized work space after shifts
- Inventory
- Cleaned and sanitized work areas and utensils
- Followed money handling guidelines to verify check total, monitor tip disbursement and manage cash drawer
- Addressed and resolved customer issues to promote satisfaction
- Navigated periods of high volume with calm demeanor to keep store operating to standard
- Prepared beverages with speed and accuracy to minimize customer wait times
- Fulfilled orders to exact customer specifications for optimum satisfaction
- Delivered excellent customer service and prompt food and beverage delivery
- Monitored beverage stations to maintain appropriate levels of syrups, sauces, milk, cups, lids, straws, napkins etc., refilling as necessary
- Greeted customers warmly and engaged in friendly conversation while taking their orders
- Trained new workers in correct use of equipment, customer service techniques and beverage recipes
- Sanitized work areas, utensils and equipment to minimize infection risks.
Assistant Manager
Stone Mountain Park
12.2020 - 08.2022
- Kept paperwork updated with internal standards and legal requirements
- Monitored and managed multiple stores efficiently
- Adjusted to multiple demands and shifting priorities in fast-paced work environment
- Monitored and documented team success through regular performance evaluations
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities
- Optimized inventory for maximum revenue generation
- Supported recruiting, training, and professional development efforts
- Upheld brand image by maintaining branch cleanliness, approachability and service
- Resolved customer complaints or issues in timely manner
- Analyzed sales data to identify trends and opportunities for growth or improvement within store
- Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports
- Monitored store cleanliness and presentation, addressing any areas in need of improvement immediately
- Worked closely with manager to develop strategies for improving sales and customer satisfaction
- Monitored employee performance using real-time data and reports
- Met customer demands by tracking market changes and revising strategies accordingly
- Hired qualified employees using targeted strategies to reach candidates.
Sales Associate
Marshalls
01.2022 - 05.2022
- Stocked shelves
- Monitored fitting rooms ensuring customers received assistance when required
- Handled issues professionally to company standards
- Assisted customers with sales and service needs
- Processed payments quickly to keep customer flow moving
- Helped customers navigate store, complete sales and process returns
- Rotated stock using clearance markdowns and special sales promotions
- Resolved customer concerns using strong communication and conflict management skills
- Adapted to changing priorities and unexpected situations with calm demeanor
- Managed multiple tasks simultaneously while meeting deadlines
- Communicated effectively with supervisors regarding daily tasks and priorities
- Processed returns, exchanges, and refunds in accordance with company policies
- Assisted customers in finding suitable products according to their needs
- Created eye-catching merchandise displays to attract customer attention
- Handled cash register transactions efficiently and accurately.
Education
Nursing assistant -
Brunswick Job Corps Brunswick Ga
High School Diploma -
Shiloh High School
05.2022
Skills
- Attention to Detail
- Interpersonal Skills
- Continuous Learning
- Compliance Monitoring
- Sales Support
- Time Management
- Medical Underwriting
- Customer Service
- Underwriting Guidelines
- Conflict Resolution
- Decision Making
- Financial Analysis
- Organizational Skills
- Agent support
Certification
- BLS
- CPR
- FEMA
- Bloodbrone pathogens
Timeline
Representative
Primerica life insurance Service
04.2024 - Current
Associate
Amazon Warehouse
11.2023 - 03.2024
Barista
Starbucks
10.2022 - 01.2023
Sales Associate
Marshalls
01.2022 - 05.2022
Assistant Manager
Stone Mountain Park
12.2020 - 08.2022
Nursing assistant -
Brunswick Job Corps Brunswick Ga
High School Diploma -
Shiloh High School
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