Jamia Evans

• Simultaneously managed and maintained 11 active accounts (through Facebook, Instagram, Twitter, and LinkedIn) for 4-5 different entities including Little Rock Convention and Visitors Bureau as a DMO, Little Rock as a travel destination, Robinson Center as a performance hall & event venue, Little Rock River Market District, and Little Rock Farmers Market (seasonal).
• Helped increase social media engagement by at least 37% through multi-layer marketing strategies including higher-quality content, curating paid promotion, increased partner & business collaboration, community engagement, etc.
• Maintained company's social media presence by posting regularly, engaging audience through captions, comments and direct messages, and monitoring responses.
• Developed social media calendar which included scheduling social media posts, marketing campaigns, paid & organic promotions, and contests/giveaways.
• Obtained, attributed and wrote compelling captions and other text for photos, video and various graphics for online use.
• Collaborated with our marketing team, agencies, and promoters by strategizing social media campaigns and creating customized marketing materials to help meet organization goals and reach untapped potential consumers and patrons
• Supported SEO initiatives to improve content, keywords and branding.
• Monitored advancements in social media and technology, working with our marketing team to discern and facilitate platform integration into marketing plans.
• Worked diligently in high-paced, task-heavy work environment with overlapping priorities to meet tight deadlines while maintaining daily duties.

• Structured a program proposal and developed thorough framework and infrastructure that will grow into a self-sufficient online community & sub-community for Career Services.
• Improved webpage functionality by redesigning, updating and implementing short codes, plug ins and extensions.
• Gathered well-rounded members to pilot a Public Relations Team to cover any present digital communication gaps within the office.
• Researched other top University programs and procedures, and reviewed their products of service in order to better understand its quality and success.
• Worked closely with the University's Suicide Prevention Program to organize a web-based relief project that could effectively encourage positive mental health awareness and activity while also increasing college retention.
• Worked closely with the Director of Career Services to reorganize the structure of digital supplies/resources and to increase interactivity between the program and the students while also increasing career readiness and college retention.
• Conducted data analysis during workshops, zoom calls, meetings/interviews, and on the office webpage to assist with promotional campaigns.
• Developed an assessment survey for the Career Services program, and devised a strategy for data collection.
• Recruited volunteers for data collection.

• Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records for Camp Financial Director.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Google Drive and CampIn Touch .
• Communicated camp objectives across all divisions through camp-wide intercom correspondence and scheduled status updates.
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities through functional activity logs.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Oversaw office inventory, including ordering and requisitions, stocking and shipment receiving.
• Compared vendor prices for optimal savings.
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members through Google Drive.
• Received, screened and routed incoming office calls.

Skills accessed:

• Mandatory time-management
• Professionalism
• Communication proficiency
• Decision-making
• Supervision

Other details:

• Monitored and screened visitors to verify accessibility to inter-office personnel
• Maintained visitation records
• Reported maintenance problems to appropriate personnel
• Greeted daily visitors upon arrival
• Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure resident or visitor satisfaction
• Monitored premises security

• Led grade school-aged children in the delivery media projects, resulting in articles for a camp newspaper and podcast development
• Stayed on top of current trends for campers and camp life
• Analyzed media engagement and produced verbal tracking reports
• Led a podcasting division that could be driven by the campers
• Created a method of teaching, recording, and editing for a fast-pace environment
• Led a newspaper division that could deliver content created by the campers
• Created a method of teaching, development, formatting, and editing that compromised with the camp's time-limits
• Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments
• Developed team communications and information for project meetings

• Provided customer service with extensive knowledge of the Walmart Online Pickup Service
• Communicated to potential customers about the product value, quality and style
• Conveyed noteworthy information about project successes and product updates to customers
• Developed and deepened relationships with key customers by closely monitoring projects, providing information and resolving concerns
• Assisted with set up and breakdown of promotional booths

Skills accessed:

• Office Management
• Organization
• Customer service
• Pricing and handling
• Retail judgement
• Independent sales
• Telemarketing

Other details:

• Performed secretarial/receptionist duties
• Implemented marketing strategies which resulted in 3% growth of customer base
• Researched and updated all required materials for accurate customer history
• Worked directly with departments, clients, and management to achieve workday quotas
• Analyzed departmental documents for appropriate distribution and filing
• Supported the department managers and active subordinates with daily operational functions
• Conducted surveys and customer evaluations

• Collaborated with the Boys & Girls Club of Magnolia, AR to
develop an after-school tutorial program for students in
need of extra help.
• Tutored K-8 students in all subjects.
• Updated required logs and student documentation.
• Encouraged development of learning skills in addition to
subject knowledge.
• Observed individual behaviors and suspect actions, and
reported issues to supervisory staff.
• Maintained a schedule of 2-3 two hour classes per week.
• Monitored visitors to verify accessibility to inter-office
personnel.
• Oversee inventory activities, including materials
monitoring, ordering or requisition, and supply stocking or
re-stocking.
• Met with parents to resolve conflicting educational
priorities and issues.
• Facilitated group sessions and provided one-on-one
support.
My co-worker and I hosted a mentor program with a few of
the students that we tutored. All resources and meetings
were self-proclaimed. Any money involved was directly
transferred from the students to the activities that were
pre-disclosed to both parents and students.