Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jamia Gaither

Atlanta

Summary

Experienced customer service professional with over 10 years in fast-paced retail. Skilled in problem-solving and organization, consistently exceeding customer expectations. Seeking a customer-focused role in a team-oriented company dedicated to driving business success.

Overview

11
11
years of professional experience

Work History

Sales Associate

Gap.INC
03.2014 - Current
  • Interacts with customers, vendors, shipping agencies via in-person and phone.
  • Operating cash registers, cross-selling products and maintaining sales floor appearance.
  • Increasing in store sales by promoting company products.
  • Reports all safety, security, and suspicious persons to Security staff
  • Meet & adhere to attendance and schedule, production and performance metrics, and quality goals
  • Experience with loyalty or retention marketing
  • A strong analytical and customer mindset
  • History of managing credit card programs

Svc Asst client services (claims)

Lincoln financial group
10.2022 - 07.2024
  • Investigate claims and obtain relevant facts to determine coverage, loss and liability.
  • Interact effectively with customers, insurance agents, police, attorney and other public personnel involved in claim process.
  • Assist Supervisor in analyzing, planning, decision-making and problem-solving activities to support claim settlement.
  • Oversee legal and medical aspects of claims.
  • Document claim file activities in accurate and timely manner.
  • Resolve claim issues promptly and follow-up on outstanding issues.
  • Perform negotiation with insured and claimant to achieve claim settlements.
  • Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment
  • Prioritize and organize daily responsibilities in order to meet all deadlines
  • Demonstrate respect, sensitivity, confidentiality, and understanding for the caller's circumstance while maintaining professionalism at all times

Swimming Instructor/Member Service Representative

Goldfish Swim School
03.2019 - 02.2020
  • Provides leadership, discipline and constructive feedback to instructors and deck teachers
  • Provide product and service information and resolving product and service problems.
  • Provides exceptional customer service over the phone according to policies and procedures.
  • Resolving service problems by clarifying the customer’s complaint; determining solutions to ensure a timely resolution.
  • Excellent written and oral communication skills
  • Proficient conflict management skills including the ability to resolve stressful situations
  • Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner.

Education

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Howard University

Skills

  • Attention to Detail
  • Ability to Multitask
  • Exceptional Phone Etiquette
  • Strong Communication skills
  • Effective Listening
  • Conflict Resolution
  • Excellent Customer Service
  • Empathy
  • Solid Problem-solving Skills
  • Quick Learner
  • Typing Skills
  • Remote work

Timeline

Svc Asst client services (claims)

Lincoln financial group
10.2022 - 07.2024

Swimming Instructor/Member Service Representative

Goldfish Swim School
03.2019 - 02.2020

Sales Associate

Gap.INC
03.2014 - Current

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Howard University

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Jamia Gaither