Jamia Handy
Philadelphia,PA
Summary
Dynamic professional with extensive experience as a Telephone Interviewer at Ricci Telephone Research, excelling in data collection and customer communications. Proven ability to exceed call quotas while delivering exceptional service. Skilled in call center operations and adept at teamwork, contributing to improved interviewing techniques and project efficiency.
Overview
3
3
years of professional experience
Work History
Telephone Interviewer
Ricci Telephone Research
04.2025 - 05.2025
- Gathered data and insights from participants during telephone interviews.
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
- Assisted in the development of interviewer training materials, leading to improved interviewing techniques amongst colleagues.
- Administered phone interviews to survey participants.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Documented records of call information.
- Provided quality customer service to earn satisfaction ratings of Number%.
Cashier
Burlington Stores, Inc.
04.2023 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
Produce Clerk
BJ's Wholesale
04.2022 - 05.2022
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
- Maintained cleanliness of produce area, ensuring welcoming environment for customers.
- Contributed to waste reduction by monitoring produce conditions and implementing timely markdowns for quick sale.
- Enhanced freshness and quality of produce displayed by conducting thorough inspections and rotations daily.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Customer Service
Temple University
Philadelphia, PACertificate - Business
Dpt Business School
Philadelphia, PAHigh School Diploma -
University City High School
Philadelphia, PA06.2001
Skills
- Flexibility
- Customer communications
- Active learning
- Call center processes
- Memory retention
- Data collection
- Feedback receptivity
- Call center operations
- Telephone interviews
- Assertiveness
- Social perceptiveness
- Database recordkeeping
- Confidentiality
- Goal orientation
- Competent in software
- Phone interviewing
- Script adherence
- Teamwork
- Quick-learning
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Team collaboration
- Team leadership
- Creative thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Customer engagement
- Inbound and outbound calls
- Verbal communication
- Relationship building
- Phone and email etiquette
- Microsoft office
- Flexible schedule
- Documentation and recordkeeping
- Computer proficiency
- Team building
- Task prioritization
Timeline
Telephone Interviewer
Ricci Telephone Research
04.2025 - 05.2025
Cashier
Burlington Stores, Inc.
04.2023 - 06.2023
Produce Clerk
BJ's Wholesale
04.2022 - 05.2022
Customer Service
Temple University
Certificate - Business
Dpt Business School
High School Diploma -
University City High School
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