Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamia Harris

Shreveport,La

Summary

Highly organized and detail-oriented with a strong ability to identify potential risks and develop solutions. Experience In Office and Medical Assistance optimizing productivity, efficiency, and service quality. Highly dependable support and ethical leader with remarkable organizational, technical, and business acumen Hardworking and passionate job seeker with strong organizational skills eager to secure all level positions to help the team achieve company goals.

Overview

7
7
years of professional experience

Work History

Insurance Agent

Teleperformance - USAA
11.2020 - Current
  • Licensed Property and Casualty Insurance Agent
  • Operating inbound and outbound calls.
  • Manage approximately 60-100 incoming calls, emails and faxes per day from members
  • Evaluate and give professional advice on current insurance policies and recommend additional coverage when needed
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Monitored customer feedback and identified areas of improvement.
  • Educate customers on each type of insurance coverage and make recommendations based on their needs
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Maintain relationships between Company and clients by continually updating them with new products and keeping their insurance plans updated.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Ward Clerk

Heritage Manor Stratmore Nursing Rehabilitation Center
03.2018 - 01.2020
  • Answer roughly about 50-60 phone calls daily
  • Work under Medical Records (Maintain records of all patients)
  • Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
  • Streamlined administrative processes for improved efficiency in handling patient information and communication between staff members.
  • Prepare and update patient charts with ancillary reports and forms from various departments
  • Provide assistance to all nurses and ensure appropriate cleanliness of all units
  • Provide assistance to nurses and guide patients in and out of multiple units.
  • Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
  • Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.

Customer Service Representative

Alorica
10.2017 - 02.2018
  • Work ranges from technical support, customer service, online chat, and some inbound sales
  • Self-motivated, with strong sense of personal responsibility.
  • Operating inbound and outbound calls
  • Roughly about 50-80 calls per day
  • Helped customers/Clients place, process and ship orders for items requested to purchase
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

Education

Associates degree in General Studies -

Bossier Parish Community College
Bossier City, LA
01.2022

Certificate of Completion for General Studies -

Bossier Parish Community College
Bossier City, LA
01.2022

High School Diploma -

Ruston High School
Ruston, LA
01.2015

Skills

  • Microsoft word
  • Excel
  • Outlook
  • PowerPoints
  • Time Management
  • Conflict Resolution
  • Customer Service
  • Attention to Detail
  • Dependable and Responsible
  • Analytical Thinking
  • Decision-Making
  • Project Planning
  • Troubleshooting
  • Task Prioritization

Timeline

Insurance Agent

Teleperformance - USAA
11.2020 - Current

Ward Clerk

Heritage Manor Stratmore Nursing Rehabilitation Center
03.2018 - 01.2020

Customer Service Representative

Alorica
10.2017 - 02.2018

Associates degree in General Studies -

Bossier Parish Community College

Certificate of Completion for General Studies -

Bossier Parish Community College

High School Diploma -

Ruston High School
Jamia Harris