Highly organized and detail-oriented with a strong ability to identify potential risks and develop solutions. Experience In Office and Medical Assistance optimizing productivity, efficiency, and service quality. Highly dependable support and ethical leader with remarkable organizational, technical, and business acumen Hardworking and passionate job seeker with strong organizational skills eager to secure all level positions to help the team achieve company goals.
Overview
7
7
years of professional experience
Work History
Insurance Agent
Teleperformance - USAA
11.2020 - Current
Licensed Property and Casualty Insurance Agent
Operating inbound and outbound calls.
Manage approximately 60-100 incoming calls, emails and faxes per day from members
Evaluate and give professional advice on current insurance policies and recommend additional coverage when needed
Built strong relationships with clients through consistent communication and excellent customer service.
Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Monitored customer feedback and identified areas of improvement.
Educate customers on each type of insurance coverage and make recommendations based on their needs
Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Maintain relationships between Company and clients by continually updating them with new products and keeping their insurance plans updated.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Ward Clerk
Heritage Manor Stratmore Nursing Rehabilitation Center
03.2018 - 01.2020
Answer roughly about 50-60 phone calls daily
Work under Medical Records (Maintain records of all patients)
Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
Streamlined administrative processes for improved efficiency in handling patient information and communication between staff members.
Prepare and update patient charts with ancillary reports and forms from various departments
Provide assistance to all nurses and ensure appropriate cleanliness of all units
Provide assistance to nurses and guide patients in and out of multiple units.
Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
Customer Service Representative
Alorica
10.2017 - 02.2018
Work ranges from technical support, customer service, online chat, and some inbound sales
Self-motivated, with strong sense of personal responsibility.
Operating inbound and outbound calls
Roughly about 50-80 calls per day
Helped customers/Clients place, process and ship orders for items requested to purchase
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Education
Associates degree in General Studies -
Bossier Parish Community College
Bossier City, LA
01.2022
Certificate of Completion for General Studies -
Bossier Parish Community College
Bossier City, LA
01.2022
High School Diploma -
Ruston High School
Ruston, LA
01.2015
Skills
Microsoft word
Excel
Outlook
PowerPoints
Time Management
Conflict Resolution
Customer Service
Attention to Detail
Dependable and Responsible
Analytical Thinking
Decision-Making
Project Planning
Troubleshooting
Task Prioritization
Timeline
Insurance Agent
Teleperformance - USAA
11.2020 - Current
Ward Clerk
Heritage Manor Stratmore Nursing Rehabilitation Center
03.2018 - 01.2020
Customer Service Representative
Alorica
10.2017 - 02.2018
Associates degree in General Studies -
Bossier Parish Community College
Certificate of Completion for General Studies -
Bossier Parish Community College
High School Diploma -
Ruston High School
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