Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamia Hart

Fishers

Summary

Offering 5+ years of customer service and data entry experience as well as a thorough knowledge of the customer service industry. I can schedule appointments, Dispatch, Process payments and Data, update accounts, and manage calendars with ease and with little to no supervision. I am a competent customer service rep with a desire to exceed sales targets and establish long-term customer relationships. I know that excellent computer skills and telephone etiquette are required and is what you will get from me no less. Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate any system is one of my specialties.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Express Employment Professionals (Kittles Furniture)
03.2021 - 08.2023
  • Used a consultative sales approach to understand customer needs and make relevant recommendations
  • Noted completed repairs, any additional repairs that were needed, and any parts that needed to be ordered on the service call ticket
  • Answered customer calls promptly to avoid long wait times on hold
  • Handle credit card transactions and applications
  • Looked at account histories and service histories to see if there were any patterns or issues that needed to be addressed.
  • Tracked shipments from dispatch through delivery to verify timely arrival.
  • Ensured accuracy of information entered into computer-aided dispatch systems for efficient record keeping and resource management.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Improved response times by effectively communicating with fellow officers and dispatch teams during emergencies.

Customer Service Representative

Morales Group Staffing
05.2019 - 02.2021
  • Scheduled interviews with potential candidates
  • Streamlined the recruitment process for faster candidate selection through targeted job postings and comprehensive screening methods.
  • Promptly corresponded with applicants
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Maintained proper staffing levels to meet and exceed customer and branch needs.
  • Monitored front desk staffing hours and scheduled weekly employee shifts.
  • Improved hiring processes by reviewing and evaluating candidate applications for staffing positions.
  • Utilized online applicant tracking system to screen resumes for all job openings.

Customer Service Representative/Data Entry

Kelly Services
04.2016 - 02.2019
  • Took payments and updated accounts with the most up-to-date information
  • Worked with customers to unpack, address, and resolve concerns about products on recall
  • Resolved customer concerns with friendly and knowledgeable service
  • Kept customers happy by taking proactive approaches to understanding and resolving a variety of issues
  • Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Business Administration - Associate of Applied Science -

Ivy Tech Hamilton County
Noblesville, IN
01.2024

Massage Therapy - Certificate of Completion -

Indiana Wellness College School Of Sports and Medical Massage
Indianapolis, IN
04.2022

High School -

Dayton Job Corps Center
Dayton, OH
01.2009

Skills

  • Active listening skills
  • Exceptional time management skills
  • Professional telephone demeanor
  • Credit card transactions
  • Medical terminology knowledge
  • Goal-oriented
  • Positive and friendly
  • Multi-line phone talent
  • Data entry
  • Quick learner
  • Appointment setting
  • Dispatching procedures

Timeline

Customer Service Representative

Express Employment Professionals (Kittles Furniture)
03.2021 - 08.2023

Customer Service Representative

Morales Group Staffing
05.2019 - 02.2021

Customer Service Representative/Data Entry

Kelly Services
04.2016 - 02.2019

Business Administration - Associate of Applied Science -

Ivy Tech Hamilton County

Massage Therapy - Certificate of Completion -

Indiana Wellness College School Of Sports and Medical Massage

High School -

Dayton Job Corps Center
Jamia Hart