Jamia Henderson
Atlanta,USA
Summary
Organized Order Clerk demonstrates strong communication skills with commitment to exceeding client expectations. Dedicated to consistent accuracy and proficiency when performing routine tasks and utilizes problem-solving abilities to formulate solutions to complex issues.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Overnight Order Entry Technician
Pharmerica
06.2024 - Current
- Processed high-volume medication orders with precision and attention to detail. Triage, interpret, and input orders over 200 orders into a computerized medication order system while meeting the accuracy and productivity standards of the pharmacy.
- Utilized electronic order entry systems to ensure accuracy in data entry and inventory management.
- Collaborated with pharmacy staff to streamline order fulfillment processes and enhance workflow efficiency.
- Monitored inventory levels and coordinated with suppliers to prevent stock shortages and delays.
- Documented shipping information for orders and tracked packages when necessary.
- Assisted customers with product and service selections.
- Participated in ongoing training sessions aimed at enhancing professional development and staying informed about industry trends or changes related to the role''s responsibilities.
Registered Pharmacy Technician
Publix Pharmacy
06.2023 - 05.2025
- Managed medication dispensing and inventory control to ensure accurate prescription fulfillment.
- Collaborated with pharmacists to resolve medication-related issues and enhance patient care.
- Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
- Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
- Developed strong relationships with patients through compassionate approach to care delivery, resulting in increased satisfaction scores.
- Ordered and received prescription drugs and supplies.
- Initiated refill requests.
- Ensured the product is rotated within the date and properly displayed.
- Counted and labeled prescription drugs and supplies.
- Generated third-party billing in print billing in print and electronic formats and reconcile weekly.
- Properly disposed of outdated, discontinued, and unsaleable merchandise.
- Kept records using computerized and hard copy systems.
- Reconciled insurance discrepancies.
- Assisted with other duties as assigned.
- Ensured that the above duties are completed in compliance with Publix policy and all federal, state, and local laws and regulations.
Medical Data Entry Clerk
Robert Half/Phil
02.2024 - 04.2024
- This was a temporary special project.
- Accurately and efficiently enter patient information into the database.
- Ensure all data entered is error-free, well-organized, and high-quality.
- Verified data entered the system to ensure its accuracy and reliability.
- Maintained strict confidentiality and complied with all health regulation standards.
- Performed quality assurance checks on entered data and made corrections, as necessary.
- Prepared, compiled, and sorted documents for data entry purposes.
Patient Access Associate
Emory Healthcare
08.2022 - 03.2023
- Coordinated patient scheduling and registration to ensure smooth workflow and optimal patient experience.
- Managed insurance verification processes, enhancing accuracy of patient information and reducing billing errors.
- Implemented process improvements that increased patient access to care services, resulting in heightened satisfaction levels.
- Achieved prompt resolution of patient account issues through regular follow-ups with billing specialists or insurance representatives when needed.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
Remote Customer Service Representative- Department of Education- Limited Service
Maximus Federal Inc
12.2021 - 04.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call queues while maintaining quality assurance standards.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Client Portfolio Representative 2
Primeritus Financial Services
09.2016 - 06.2018
- Provided essential client services ensuring client expectations are being met in the following areas:
- Redemption
- Release
- Transportation
- Key Services
- Built successful relationships with contractors and clients to service accounts.
- Communicated verbally and/or systematically with our clients and contractors to:
- Provided updates regarding account status and service levels.
- Obtained any necessary documentation or guidance to pursue the collateral/customers.
- Assist with updates and account management for the team.
Client Portfolio Representative
Primeritus Financial Services
08.2014 - 03.2015
- Built successful relationships with contractors and clients to service accounts.
- Communicated verbally and/or systematically with our clients and contractors to:
- Provided updates regarding account status and service levels.
- Obtained any necessary documentation or guidance to pursue the collateral/customers.
Patient Services Representative
St Thomas Health Services
05.2011 - 12.2011
- Greeted patients and visitors, checked patients in and out, and obtained necessary documentation. Verifies and enters demographic information.
- Obtained and verified the insurance authorizations/ pre - certification. Completes medical record release requests and schedules/confirms patient appointments.
- Entered, reviewed, and submitted charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy.
- Provided the general office and clerical support to assigned out-patient/medical office.
Fraud Analyst
Comdata
05.2008 - 09.2010
- Reviewed credit card/fuel card applications and identified fraudulent applications.
- Background research using Lexis Nexis reports, bureau reports, etc.
- Contacted customers to verify information submitted on applications.
- Identified high-risk accounts. Large and unusual transactions. Investigation for check kiting.
- Identified unusual transaction patterns on customer accounts to identify counterfeit/skimming fraud.
- Outbound calls to determine the validity of credit card transactions.
- Managed inbound calls from cardholders reporting fraudulent transactions.
- Interacted with the customer service department to ensure a smooth customer experience.
- Informed operations management of the fraudulent activity.
- New account verification based on “know your customer” due diligence and AML compliance.
- Performed other duties as required.
Education
Associate of Science - Health Information Management
Atlanta Technical College
Atlanta, GABachelor of Science - Integrated Health Science
Kennesaw State University
Atlanta, GA01.2029
High School - General Courses
Hillsboro High School
Tennessee, USA01.2006
Skills
- Completed college courses in Microsoft Word, Excel, Access, and PowerPoint
- Accurate data entry
- Customer service expertise
- Deadline management
- Typing speed
- Order entry
- Troubleshooting
- Problem-solving abilities
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
Certification
Registered Pharmacy Technician
Timeline
Overnight Order Entry Technician
Pharmerica
06.2024 - Current
Medical Data Entry Clerk
Robert Half/Phil
02.2024 - 04.2024
Registered Pharmacy Technician
Publix Pharmacy
06.2023 - 05.2025
Patient Access Associate
Emory Healthcare
08.2022 - 03.2023
Remote Customer Service Representative- Department of Education- Limited Service
Maximus Federal Inc
12.2021 - 04.2022
Client Portfolio Representative 2
Primeritus Financial Services
09.2016 - 06.2018
Client Portfolio Representative
Primeritus Financial Services
08.2014 - 03.2015
Patient Services Representative
St Thomas Health Services
05.2011 - 12.2011
Fraud Analyst
Comdata
05.2008 - 09.2010
High School - General Courses
Hillsboro High School
Associate of Science - Health Information Management
Atlanta Technical College
Bachelor of Science - Integrated Health Science
Kennesaw State University