Jamia Jackson
New Castle,DE
Summary
Can be described as an organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. I possess the willingness to take on added responsibilities and to meet team goals. The goal is to obtain a position with an employer full-time, where present experience can be utilized and skills to introduce training and advancement opportunities, while pursuing a career in Restaurant Ownership.
Overview
5
5
years of professional experience
Work History
Direct Support Professional (Day Program)
Point Of Hope, INC.
New Castle , United States
08.2021 - Current
- Transported individuals to events and activities, medical appointments and shopping trips.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Monitored clients' overall health and well-being and noted significant changes.
- Maintained clean, safe and well-organized patient environment.
Bartender
StarMixers Tavern & Bar
Philadelphia , PA
09.2019 - 01.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Applebee's Grill + Bar
Philadelphia , PA
01.2019 - 11.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Lead Server
TGI Fridays
Wilmington , DE
03.2017 - 09.2018
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Server
Bella Coast
Wilmington , DE
12.2016 - 06.2018
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
Wilmington University
New Castle, DEHigh School Diploma -
John Dickinson High School
Wilmington, DE06.2010
Skills
- Personal Service
- Client Education
- Caring Companionship
- Transactions and Cash Handling
- High-Volume Dining
- Customer Service and Rapport
- Conflict and Complaint Resolution
- Order Accuracy and Delivery
- Menu Memorization
- Liquor, Beer and Wine Knowledge
- Classic Cocktails
Timeline
Direct Support Professional (Day Program)
Point Of Hope, INC.
08.2021 - Current
Bartender
StarMixers Tavern & Bar
09.2019 - 01.2020
Bartender
Applebee's Grill + Bar
01.2019 - 11.2019
Lead Server
TGI Fridays
03.2017 - 09.2018
Server
Bella Coast
12.2016 - 06.2018
Wilmington University
High School Diploma -
John Dickinson High School
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