Jamia Johnson
Dacula,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Signify Health/ CVS Health
10.2023 - Current
- Enhanced listening skills
- Technical knowledge
- Empathy & problem solving
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Excellent Communication Skills.
- Empathy Skills.
- Time Management Skills.
- Ability To Perceive Clients.
- Willingness To Learn.
Direct Support Professional
Behavioral Services of Tennessee
Memphis , TN
05.2023 - 11.2023
- Assisting patients with daily tasks such as eating, bathing, and getting.
- Creating treatment plans for patients.
- Ensuring that patients follow treatment plan and take the necessary medication
- Alleviating duties from the patient families.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Followed care plan and directions to administer medications.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
Sales Associate
Gossett Motors
Memphis , TN
09.2022 - 07.2023
- Build and maintain relationships with clients.
- Create compelling sales pitches.
- Sell the company's products and services.
- Complete all paperwork relating to a sale.
- Perform research on the competition's services.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
Call Center Representative
Dynata
Atlanta , GA
12.2021 - 09.2022
- Ability to read, write, and speak English fluently
- Ability to read, write, and speak Spanish fluently is a plus
- Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company's survey software platform
- Typing speed of 30 wpm while maintaining accuracy is preferred.
- Ability to sit and type for majority
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
Leasing Agent
Legacy at Church Lake
Southaven , MS
05.2020 - 12.2021
- Reviews credit requests submitted by branch staff, performs the review for adequate support and documentation and establishes credit lines within the level of authority set by company policy
- Follows-up with supplemental information where needed.
- Performs customer or location visits to promote financing programs, train’s locations on various credit topics and provides support and backup to the property manager.
- Set client expectations of dates for different milestones in the process
- Explain rules, interfaces, reports, and calculations to customers to ensure that the customizations meet their needs
- Ensure that property records are accurately maintained (lease and general files).
- Complete all required reports in an accurate and timely manner.
- Inspect property regularly to ensure that it is well maintained and has good curb appeal.
- Supervise outside contractors working on the property.
- Maintain work orders on all maintenance requests and respond to those requests.
- Process purchase orders as goods and services are ordered.
- Ensure that apartments are cleaned and made-ready after move-outs compensation actions; enforcing policies and procedures.
- Serve as teams’ liaison and advocate with other departments for the purpose of customer advocacy
Education
High School Diploma - Business Entrepreneur
Cordova High School
05.2020
Skills
- Typing
- Microsoft Office
- People skills
- MS Office
- Yardi
- CRM
- Rent Cafe
- Scheduling
Key Competencies
48, True, True, True
Timeline
Customer Service Representative
Signify Health/ CVS Health
10.2023 - Current
Direct Support Professional
Behavioral Services of Tennessee
05.2023 - 11.2023
Sales Associate
Gossett Motors
09.2022 - 07.2023
Call Center Representative
Dynata
12.2021 - 09.2022
Leasing Agent
Legacy at Church Lake
05.2020 - 12.2021
High School Diploma - Business Entrepreneur
Cordova High School
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