Jamia Liggins
Maumelle,AR
Summary
Proven leader in Health Services Management with a track record of enhancing patient care and satisfaction at the United States Air Force. Specializes in clinical workflow optimization and exhibits exceptional organizational leadership. Achieved a 100% accuracy rate in managing medical service accounts, demonstrating both meticulous attention to detail and superior problem-solving abilities. Experienced in customer service, business administration, record keeping, and growth orientation; catering to over 56,000 personnel including Active Duty, retired veterans, and their families.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Health Services Management Journeyman
United States Air Force, USAF
07.2018 - 07.2024
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Optimized workflow processes for increased efficiency, enabling faster response times to patient inquiries and concerns.
- Streamlined communication between departments, facilitating better patient care and staff collaboration.
- Oversaw inventory control measures to maintain adequate stock levels of essential medical supplies while minimizing waste expenses.
- Conducted thorough risk assessments, identifying areas of concern and formulating action plans for mitigating potential hazards to ensure workplace safety.
- Managed the recruitment, onboarding, and retention of highly skilled medical professionals for various roles within the organization.
- Assessed facility needs to optimize resource allocation, resulting in cost reductions without compromising patient care quality.
- Implemented innovative staff training programs, fostering a culture of continuous learning and improvement within the organization.
- Facilitated regular team meetings to discuss progress updates, address challenges, share best practices, promoting healthy teamwork dynamics across departments.
- Maintained detailed records of patient treatments, ensuring accurate documentation for billing purposes and regulatory compliance.
- Evaluated employee performance regularly, providing constructive feedback for professional growth and development.
- Oversaw accounting, budgeting, and financial reporting.
- Developed and maintained electronic record management systems to analyze and process data.
- Reviewed requests for expenditures and determined if such applications were justified and within budget.
- Analyzed current programs to determine effectiveness.
- Communicated with patients, ensuring that medical information was kept private.
- Oversaw medical service accounts and third party collections programs. Governed collections for secondary health insurance forms and deposits for 11,000 base personnel with 100% accuracy.
- Provides defense travel system support to over 300 personnel and authorized supporting travel documentation to ensure payouts with 0 complications.
- Managed account with $38,000 annual budget to order and provide administrative supplies to 12 members with 0 loss in funds.
- Created new third-party collection program for pharmacy to help process other health information for 722 beneficiaries with 0 loss in care.
- Transported 31 litter carry patients in mass casualty base wide exercise providing triage for real world disaster response with 100% gaining access to care in time for survival.
- Trained 27 active duty members and 9 civilians on front desk operations while educating on appointment scheduling, patient check-in, and uploading documents in accordance with the Air Combat Command patient safety program with 100% success rate. Using AHLTA, CHCS and GENESIS.
- Provided compassionate care for diverse populations, tailoring treatment plans based on individual needs and cultural backgrounds.
- Assisted in the safe transport of critically ill patients, ensuring proper transport through different MAJCOMS
- Prioritized care for 6 patients with initial patient contact through TRANSCOM relinquishing care to hospital staff to obtain best possible outcomes.
- Prepared detailed patient care reports after each mission for accurate record-keeping and follow-up care coordination.
- Responded with code teams to ensure accurate administrative information is collected for handoff to higher trained medical staff.
- Reduced turnaround times for critical projects by reallocating resources strategically based on priority level assignments from senior leadership teams.
- Enhanced employee satisfaction through skillful workload balancing that ensures equitable distribution among team members without overburdening them.
- Conducted regular audits of resource allocation, identifying discrepancies and implementing corrective measures as needed.
- Taught individuals how to properly complete tasks, improving execution, and streamlining processes.
Education
No Degree -
Technical Training in Health Services Management
San Antonio, TX09.2018
High School Diploma -
Joe T. Robinson High School
Little Rock, AR05.2018
Skills
- Clinical Workflow Optimization
- Organizational Leadership
- HIPAA Compliance
- Patient Safety
- Operations Management
- Facility Management
- Emergency Preparedness
- Health Information Systems
- Medical Coding
- Billing and Reimbursement
- Healthcare management
- Interpersonal and written communication
- Policy Implementation
- Staff evaluations
- Clinical Supervision
- Proficient in Microsoft Word, Excel, Outlook, and Teams
- Administration and management
- Customer Service
- Time Management
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Certified in CPR/AED
- Certified in BLS
- Relationship Building
- Employee Supervision
- Team building
- Training and mentoring
- 'Phone etiquette
- HIPAA Guidelines
- Task Prioritization
- Medical Terminology
- Goal Setting
- Problem Identification
- Professionalism
- Schedule Management
- Patient Advocacy
- M-16 weapons qualified
Certification
- Adult and Pediatric CPR & AED, American Red Cross - exp. 12-16-2024
- Adult and Pediatric BLS, U.S. Air Force, exp. 12-16-2024
Timeline
Health Services Management Journeyman
United States Air Force, USAF
07.2018 - 07.2024
No Degree -
Technical Training in Health Services Management
High School Diploma -
Joe T. Robinson High School