Summary
Overview
Work History
Education
Skills
Timeline
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Jamia Mackey

Winston-Salem,NC

Summary

I've spent 3 years and counting in being a leader. Being a crew trainer has given me the skills to multi task. I developed the skill of learning new ways to complete tasks while in the process of teaching others. I was able to meet people from different backgrounds and connect on different levels. Being a team lead allowed me to give orders while also maintaining respect in the workplace environment.

In my free time I enjoy giving back to the community with volunteer work. I partner with Hope Dealers Ministry to do back to school drives as well as hygiene drives amongst other things. I have been in news articles such as the Winston Salem journal for my advocacy for black lives as well. I also enjoy spending quality time when I am not studying.

Overview

3
3
years of professional experience

Work History

Crew Trainer

McDonald's
06.2023 - 08.2023
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.

Team Lead

Walmart
10.2020 - 06.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Crew Trainer

McDonald's
02.2020 - 10.2020
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.

Education

High School Diploma -

Winston Salem Preparatory Academy
1215 N Cameron Ave, Winston Salem, NC
06.2022

High School Diploma -

Career Center
910 Highland Ct, Winston Salem, NC
06.2022

Skills

  • Coaching and Development
  • Relationship Management
  • Multi-Tasking Skill
  • Employee Engagement
  • Time Management
  • Helping Others
  • Transparency
  • Empathy

Timeline

Crew Trainer

McDonald's
06.2023 - 08.2023

Team Lead

Walmart
10.2020 - 06.2023

Crew Trainer

McDonald's
02.2020 - 10.2020

High School Diploma -

Winston Salem Preparatory Academy

High School Diploma -

Career Center

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Jamia Mackey