Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamia Mayberry

Nashville,TN

Summary

Dynamic customer service professional with a proven track record at Amazon, excelling in problem-solving and active listening. Recognized for enhancing customer satisfaction through effective communication and adaptability. Skilled in multitasking and proficient in Microsoft Office, consistently delivering exceptional service and maintaining positive client relationships.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Uber Partner

Uber Driver
02.2023 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.

Online Customer Service Representative

Amazon
01.2023 - 02.2025
  • Maintained a high level of professionalism and composure during challenging interactions, leading to positive outcomes for both the customer and the company.
  • Answered live online chats to give quick answers and solve problems faster.
  • Helped customers navigate website to order [Product or Service] online for added convenience and access to larger inventory.
  • Developed customer service processes to improve customer satisfaction.
  • Assisted clients with product questions to facilitate online ordering process.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through various online platforms.
  • Monitored customer feedback and performance indicators to identify areas for improvement.

Deli Clerk

Kroger
04.2022 - 01.2023
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Education

High School Diploma -

Whites Creek High School
Nashville, TN
05-2018

Skills

  • Flexibility
  • Punctuality
  • Cleanliness
  • Customer service
  • Call center operations
  • Problem-solving
  • Multitasking and organization
  • Adaptability and flexibility
  • Proficient in Microsoft office
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Uber Partner

Uber Driver
02.2023 - Current

Online Customer Service Representative

Amazon
01.2023 - 02.2025

Deli Clerk

Kroger
04.2022 - 01.2023

High School Diploma -

Whites Creek High School

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