Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamia’ McNealy

Tallahassee,FL

Summary

Dynamic leader and skilled sales associate with a proven track record at Wal-Mart Supercenter, enhancing customer satisfaction and team productivity. Expert in customer engagement and problem-solving, I excel in creating positive shopping experiences and fostering team collaboration. Demonstrated ability to exceed sales goals through effective communication.

Overview

10
10
years of professional experience

Work History

Sporting Goods Sales Associate

Wal-Mart Supercenter
01.2023 - 11.2023
  • Maintained store displays and followed store housekeeping standards and procedures to provide assortment of sporting goods.
  • Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.
  • Processed sales transactions with point of sale system, upselling loyalty program and private label credit cards.
  • Communicated merchandise needs, pricing concerns and operations problems to management for problem resolution.
  • Greeted customers pleasantly when each entered store and offered assistance for any buying needs.
  • Interacted with customers to provide information on different features regarding apparel and sports equipment.

Digital Team Leader

Wal-Mart Supercenter
07.2019 - 01.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Assisted in recruitment to build team of top performers.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Personnel Coordinator

Wal-Mart Supercenter
07.2017 - 07.2019
  • Designed and implemented internal training for supervisors and other personnel.
  • Cross-trained to cover other personnel staff duties to facilitate office management.
  • Oversaw electronic processing to deliver appropriate paychecks and benefits to employees.
  • Administered employee health, dental, FSA, and disability benefits and worked with broker to research and recommend options and oversee open enrollment.
  • Assisted supervisors with employee performance management and offered recommendations for approach and process.
  • Increased overall team productivity with regular performance evaluations and customized feedback sessions.
  • Enhanced employee satisfaction by implementing efficient scheduling and workload distribution procedures.
  • Collaborated with department heads to identify staffing needs, aligning resources with organizational objectives.
  • Supported the development of succession planning initiatives to ensure organizational stability during leadership transitions.
  • Management of benefits administration, including enrollment procedures and timely claims processing for employees'' peace of mind.
  • Boosted employee retention rates by addressing concerns promptly and providing targeted development opportunities.
  • Facilitated conflict resolution among staff members to maintain a positive working environment conducive to collaboration and growth.
  • Championed diversity initiatives, fostering an inclusive work environment that values individual differences.
  • Conducted exit interviews with departing employees to gather valuable insights for future retention strategies.
  • Developed comprehensive onboarding programs, ensuring seamless integration of new hires into the organization.
  • Established strong relationships between management and employees through transparent communication channels.
  • Implemented effective training programs to enhance workforce skills and optimize organizational performance.
  • Coordinated employee engagement events, promoting a healthy work-life balance across the organization.

Lead Layaway Associate

Wal-Mart Supercenter
07.2016 - 07.2017
  • Maintained accurate records of all layaway transactions, ensuring proper inventory management and tracking.
  • Provided support during peak shopping periods by flexibly assisting other departments as needed.
  • Organized storage areas for efficient access to items placed on hold by customers, streamlining the retrieval process.
  • Established a welcoming atmosphere for customers while explaining the benefits of using our layaway services.
  • Managed payments and updated account information accurately, maintaining high-quality data integrity.
  • Ensured that merchandise held on reserve was properly tagged and safely stored until pickup by customers.
  • Assisted in training new associates on layaway procedures, contributing to their successful integration into the team.
  • Facilitated clear communication between store staff and customers regarding payment plans and policies.

Electronics Sales Associate

Wal-Mart Supercenter
06.2015 - 06.2016
  • Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
  • Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
  • Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Toy Sales Associate

Wal-Mart Supercenter
01.2015 - 06.2015
  • Enhanced store reputation for excellent service through attentive listening to customer needs and matching them with appropriate products.
  • Offered insightful suggestions for improvements in store layout or merchandising strategies based on observations of customer behavior patterns or industry best practices.
  • Handled customer inquiries, complaints, and returns professionally, resolving issues promptly to maintain high satisfaction levels.
  • Collaborated with team members to create eye-catching merchandise displays that drove customer interest and increased sales opportunities.
  • Boosted customer satisfaction by providing knowledgeable and friendly assistance in selecting toys.

Cashier

Wal-Mart Supercenter
07.2013 - 01.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

High School Diploma -

East Gadsden High School
Havana, FL
2011

Skills

  • Goal oriented
  • Sports expertise
  • Customer engagement
  • Sales assistance
  • Customer interaction
  • Order tracking
  • Product restocking
  • Sales goals
  • Store maintenance
  • Upselling strategies
  • Product demonstration
  • Display maintenance
  • Seasonal support
  • Department recovery
  • Teamwork
  • Teamwork and collaboration
  • Friendly and helpful
  • Customer service
  • Problem-solving
  • Honest and dependable
  • Reliable and responsible
  • Attention to detail
  • Customer assistance
  • Strong communication and interpersonal skills
  • Problem-solving abilities
  • Multitasking Abilities
  • Adaptable and flexible
  • Reliability
  • Excellent communication
  • Team cooperation
  • Team leadership
  • Creative thinking
  • Positive customer engagement
  • Verbal and written communication
  • Adaptability and flexibility
  • Cash handling
  • Relationship building
  • Store operations
  • Flexible hours
  • Organization
  • Cash register operation
  • Safety and cleanliness standards
  • Self motivation
  • Building customer loyalty
  • Product knowledge
  • Conflict resolution
  • Team supervision
  • Time management abilities
  • Written communication
  • Exceeding customer expectations
  • Computer proficiency and Microsoft office

Timeline

Sporting Goods Sales Associate

Wal-Mart Supercenter
01.2023 - 11.2023

Digital Team Leader

Wal-Mart Supercenter
07.2019 - 01.2023

Personnel Coordinator

Wal-Mart Supercenter
07.2017 - 07.2019

Lead Layaway Associate

Wal-Mart Supercenter
07.2016 - 07.2017

Electronics Sales Associate

Wal-Mart Supercenter
06.2015 - 06.2016

Toy Sales Associate

Wal-Mart Supercenter
01.2015 - 06.2015

Cashier

Wal-Mart Supercenter
07.2013 - 01.2015

High School Diploma -

East Gadsden High School
Jamia’ McNealy