Jamia Roane
Chesterfield,VA
Summary
Dynamic administrative professional with a proven track record at St. Mary Hospital, excelling in office management and customer service. Skilled in optimizing workflows and enhancing data organization, I leverage strong problem-solving abilities and proficient Microsoft Word expertise to drive efficiency and improve client satisfaction. Committed to delivering exceptional support and results.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
St.Marry Hospital
06.2024 - 05.2025
- Managed daily office operations, ensuring efficient workflow and adherence to deadlines.
- Coordinated meetings and scheduled appointments, optimizing executive calendars for productivity.
- Developed and maintained filing systems, enhancing data retrieval efficiency and organization.
- Assisted in preparing reports and presentations, contributing to informed decision-making processes.
Customer Service Representative
Maximus
05.2022 - 05.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained high-quality customer interactions during periods of high call volume.
- Documented service issues and implemented solutions to enhance customer satisfaction.
- Collaborated with team members to streamline processes and improve response times.
Front Desk Clerk
Law Office of Collier & Collier
01.2020 - 06.2022
- Greet and welcome visitors in a friendly and professional manner
- Answer and direct incoming phone calls to the appropriate departments
- Maintain a clean and organized front desk and lobby area
- Receive, sort, and distribute daily mail and deliveries
- Manage meeting room bookings and maintain calendars
- Perform data entry, filing, and basic administrative tasks
- Provide information to guests and clients as needed
- Monitor and maintain office supplies and place orders when necessary
- Follow security procedures, including visitor sign-in and ID checks
- Support other departments with administrative tasks as required
Education
Associate - Medical Social Work
Virginia Commonwealth University
Richmond, VA04.2023
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Strong problem solver
- Documentation and recordkeeping
- Appointment scheduling
- Account management
Timeline
Administrative Assistant
St.Marry Hospital
06.2024 - 05.2025
Customer Service Representative
Maximus
05.2022 - 05.2024
Front Desk Clerk
Law Office of Collier & Collier
01.2020 - 06.2022
Associate - Medical Social Work
Virginia Commonwealth University
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