Jamia Robinson
Tifton,GA
Summary
Focused on providing professional service and support to every office visitor. Respectful, positive nature with great people skills. Attentive, well-organized and efficient Receptionist with nearly 2 years organizing documents, providing administrative support to staff members, arranging appointments and maintaining office calendars. Capable of coordinating simultaneous tasks to meet guest and business needs.
Overview
9
9
years of professional experience
Work History
Patient Access Specialist
Tift Regional Medical Center
Tifton, GA
08.2023 - Current
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Participated in weekly meetings with the patient access team to review processes and identify areas for improvement.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Registered patients by completing telephone interviews to obtain demographic, insurance, and medical information.
- Counselled patients on potential financial liabilities and payment requirements.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Applied HIPAA privacy and security regulations while handling patient information.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Monitored daily performance metrics to ensure quality assurance standards were met.
- Trained new employees on patient access procedures, ensuring compliance with hospital policies.
Receptionist
CareConnect Health
Tifton, GA
02.2018 - 04.2020
- Answered and directed incoming calls using multi-line telephone system
- Took accurate messages for staff and management to facilitate open and speedy communication
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
- Entered data in eClinicalWorks software to keep records of patient information
- Managed and controlled office supply inventory to ensure timely ordering of depleted or low-level stock for front office
- Processed payments for services rendered and updated accounts to reflect balance changes using eClinicalWorks
Prepared Foods Team Member
Chick-Fil-A At Tifton 00589
Tifton, GA
08.2015 - 02.2018
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads
- Cross-trained in kitchen and FOH positions to support team and ensure guests' overall satisfaction
Education
CHAA CERTIFICATION - Certified Healthcare Access Associate
NAMAM
Washington, DC10-2024
High School Diploma -
Tift County High School
Tifton, GA05.2015
Skills
- Interpersonal communications
- Efficient and accurate
- Meticulous and organized
- Detail oriented
- Flexible
- Multitasking and prioritization
Timeline
Patient Access Specialist
Tift Regional Medical Center
08.2023 - Current
Receptionist
CareConnect Health
02.2018 - 04.2020
Prepared Foods Team Member
Chick-Fil-A At Tifton 00589
08.2015 - 02.2018
CHAA CERTIFICATION - Certified Healthcare Access Associate
NAMAM
High School Diploma -
Tift County High School