Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jamia Rufus

Summary


I am a professional student worker with proven experience in academic and administrative tasks. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Skilled in time management, communication, and problem-solving. Reliable and prepared to contribute effectively in dynamic environment.

Overview

4
4
years of professional experience

Work History

Trio Student Worker

Fayetteville State University
01.2025 - Current
  • Collaborated with other departments to ensure smooth operations of the institution.
  • Analyzed key performance indicators to identify effective strategies.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Straightened chairs, swept debris and cleaned tables to maintain clean and organized work area
  • Organized student records and data in an efficient manner.
  • Created flyers and promotional materials for upcoming events using graphic design software.

Customer Service Representative

Xs Tennis And Education
12.2020 - Current
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelor of Science - Nursing

Fayetteville State University
Fayetteville, NC
05-2028

High School Diploma -

Kenwood Academy
Chicago, IL
05-2024

Skills

  • Fast learner
  • Teamwork and collaboration
  • Problem-solving
  • Friendly and professional
  • Organized and efficient
  • Leadership qualities
  • Computer skills
  • Customer service
  • Student engagement
  • Work Planning and Prioritization
  • Deadline adherence
  • Peer tutoring
  • Documentation and reporting

Accomplishments

    24'-25' Harris Hall Council (Treasure)

    25'-26' RHA E-Board Member

    25'-26' WAC Upper Classmen Representative

    25'-26' Bucking Broncos E-Board (President)

Timeline

Trio Student Worker

Fayetteville State University
01.2025 - Current

Customer Service Representative

Xs Tennis And Education
12.2020 - Current

Bachelor of Science - Nursing

Fayetteville State University

High School Diploma -

Kenwood Academy

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