Ja'mia Shorter
Suitland,MD
Summary
Professional steward with experience in overseeing kitchen operations and ensuring high standards of cleanliness and organization. Strong focus on teamwork and achieving results. Skilled in training staff, managing inventory, and maintaining compliance with health and safety regulations. Proven ability to enhance efficiency and support productive, collaborative environment. Reliable and adaptable, excelling in both routine tasks and unexpected challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Stewarding Supervisor
MGM National Harbor
02.2025 - Current
- Supervised daily operations of stewarding department, ensuring compliance with health and safety regulations.
- Trained and mentored staff on proper cleaning techniques and equipment usage to maintain high standards.
- Streamlined inventory management processes, improving efficiency in supply ordering and storage systems.
- Conducted regular inspections of kitchen equipment and facilities, identifying maintenance needs for timely repairs.
- Developed schedules for stewarding personnel, balancing workloads to optimize operational efficiency during peak hours.
- Assisted in budget management by tracking expenses and identifying cost-saving opportunities within the department.
- Supervised banquet setup activities to ensure timely completion while adhering to established quality standards.
- Served as liaison between front-of-house staff and back-of-house operations, ensuring seamless communication during busy service periods.
- Implemented environmentally friendly practices throughout the stewarding department, promoting sustainability and reducing waste generation.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Implemented training programs that enhanced team performance and improved overall service quality.
- Managed between 20 -30 staff members daily.
Kitchen Steward
MGM National Harbor
12.2022 - 02.2025
- Assisted in the efficient operation of dishwashing equipment and sanitation processes for optimal workflow.
- Maintained cleanliness and organization of kitchen areas to ensure compliance with health and safety standards.
- Washed utensils, cookware, dishes and trays.
- Drained, stacked and dried items after washing.
Caregiver/Personal Assistant
Health plan
10.2021 - 12.2022
- Assisted clients with daily living activities, enhancing quality of life and promoting independence.
- Developed personalized care plans based on individual needs, ensuring comprehensive support for all clients.
- Coordinated communication between healthcare providers and families, facilitating efficient care delivery and information sharing.
- Monitored client health status and reported significant changes to medical professionals for timely interventions.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Bartender
Topgolf
03.2021 - 07.2022
- Crafted and served a diverse range of cocktails and beverages, ensuring exceptional guest experiences.
- Managed bar inventory and supplies, reducing waste through efficient stock rotation practices.
- Trained new bartenders on service protocols and drink preparation techniques to maintain quality standards.
- Maintained cleanliness and organization of the bar area, complying with health and safety regulations.
- Provided outstanding customer service by responding promptly to inquiries and resolving issues efficiently.
- Implemented creative upselling strategies that contributed to increased sales during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Sales Associate
Walmart
09.2018 - 02.2019
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Trained new associates on sales techniques and store policies to enhance team performance.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Forever 21
08.2018 - 02.2019
- Maintained merchandise presentation standards, optimizing product visibility and accessibility.
- Collaborated with management to implement promotional strategies that increased foot traffic.
- Developed training materials that streamlined onboarding processes for new employees.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Medical Assistant
Sports Medicine PT Gym
12.2016 - 10.2017
- Supported physical therapists by preparing treatment areas and ensuring necessary equipment availability.
- Monitored patient vital signs, documenting changes and reporting critical information to healthcare providers.
- Led initiatives to improve patient experience through effective communication and personalized care strategies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Administered patient intake processes, ensuring accurate collection of medical histories and insurance information.
Education
High School Diploma - Medical Assisting
William Floyd High School
Mastic Beach, NY06-2017
Skills
- Health and safety
- Teamwork
- Customer service
- Problem-solving abilities
- Attention to detail
- Multitasking ability
- Reliability
- Critical thinking
- Effective communication
- Adaptability and flexibility
- Decision-making
- Delegation
Accomplishments
- Supervised team of 75 staff members.
Certification
- CPR November 2016 to Present
- First Aid January 2016 to Present
- AED January 2016 to Present
Awards
Career & Technical Education certificate of excellence January 2016, I was awarded for standing out in my program with great work ethic and my participation in many different hospital settings.
Additional Information
Im a very hard dedicated worker, im always up to trying new things. My experience in retail helped me build people skills. Also working in the medical field I developed great interpersonal skills.
Timeline
Stewarding Supervisor
MGM National Harbor
02.2025 - Current
Kitchen Steward
MGM National Harbor
12.2022 - 02.2025
Caregiver/Personal Assistant
Health plan
10.2021 - 12.2022
Bartender
Topgolf
03.2021 - 07.2022
Sales Associate
Walmart
09.2018 - 02.2019
Sales Associate
Forever 21
08.2018 - 02.2019
Medical Assistant
Sports Medicine PT Gym
12.2016 - 10.2017
High School Diploma - Medical Assisting
William Floyd High School
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