Jamia Winston
Henrico,VA
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
JenCare Senior Medical Center
Richmond, VA
02.2024 - 02.2025
- Handled general office duties to support administrative staff during peak hours.
- Cleaned and maintained medical equipment following procedures and standards.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Responded to patient callbacks and phone-in prescription refill requests.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Explained treatment procedures and physicians' instructions.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Collected samples from patients for laboratory testing purposes.
- Changed dressings on wounds to prevent infection and check for healing.
- Prepared treatment rooms for patient examinations.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
Substitute Teacher
Chesterfield County Schools
Midlothian, VA
05.2022 - 01.2024
- Established and enforced rules for behavior and procedures to maintain order among students.
- Administered tests and assessments according to school guidelines.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Followed established lesson plans to continue learning trajectory.
- Explained assignments and relayed information from lead teacher.
- Managed classroom environments to ensure a safe and productive learning experience.
- Implemented school policies and procedures in the classroom.
- Monitored student progress and provided feedback for improvement.
Customer Service Representative
Affirm
Richmond, VA
06.2019 - 12.2021
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided accurate information about products and services to customers.
- Translated written documentation and notes into emails and other types of correspondence.
Education
Some College (No Degree) -
Brightpoint
Chester, VASkills
- Vital signs measurement
- Medical record management
- Patient scheduling
- Laboratory specimen handling
- Treatment room preparation
- HIPAA compliance
- Customer service
- Office administration
- Patient communication
- Time management
- Problem solving
- Vital sign monitors
- Clinical documentation
Certification
- Medical Assistant License
- First Aid
- Phlebotomy
- Vital Signs
- Medical Terminology
- Communication
Languages
English
Professional
Timeline
Medical Assistant
JenCare Senior Medical Center
02.2024 - 02.2025
Substitute Teacher
Chesterfield County Schools
05.2022 - 01.2024
Customer Service Representative
Affirm
06.2019 - 12.2021
Some College (No Degree) -
Brightpoint
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