Jamiah Davis
Little Rock,AR
Summary
Authorized to work in the US for any employer Knowledgeable and dedicated customer service professional with extensive experience in Food and Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I bring strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Customer Service Specialist
Covenir BPO
08.2022 - Current
- Filed insurance claims for customers
- Greeted customers
- Resolved customer issues
- Worked in the inbound call center
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Created customer support strategies to increase customer retention.
- Managed department call volume of 75 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Customer Service Representative
Delta Dental
11.2015 - 08.2022
- Provided assistance to clients
- Answered phone and assisted customers with changes
- Explained products and benefits
- Confirmed payments, refunds, etc
- Resolved payment and order disputes
- Wrote call center scripts
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Taco Bell Manager
Taco Bell
06.2010 - 02.2021
- Handle all cash transactions and cash complaints
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Tracked food production levels, meal counts, and supply costs.
- Oversaw training of more than 10 team members.
Education
High School Diploma -
Little Rock Central High School
Little Rock, ARSkills
- CLERICAL (2 years)
- CUSTOMER SERVICE (7 years)
- PROOFREADING (7 years)
- RECEPTIONIST (2 years)
- RETAIL SALES (7 years)
- Inventory Clerk (4 years)
- Server/Bartender (1 year)
- Inventory Control (4 years)
- Scheduling
- Data Entry
- Accounts Payable
- Accounting
- Shift Management
- Assessments
- Organizational Skills — Proficient
- December 2018
- Measures a candidate's ability to arrange and manage files or records using a set of rules
- Full results: Proficient
- Customer Focus & Orientation Skills — Proficient
- Measures a candidate's ability to respond to customer situations with sensitivity
- Problem Solving — Proficient
- Measures a candidate's ability to analyze relevant information when solving problems
- Data Entry — Highly Proficient
- September 2019
- Entering data quickly and accurately
- Full results: Highly Proficient
Timeline
Customer Service Specialist
Covenir BPO
08.2022 - Current
Customer Service Representative
Delta Dental
11.2015 - 08.2022
Taco Bell Manager
Taco Bell
06.2010 - 02.2021
High School Diploma -
Little Rock Central High School
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