Jamiah Hopper
Mesa,AZ
Summary
Clinic Lead with high level of professionalism, motivation and commitment to patient satisfaction. Over 11 years of experience facilitating staff teams and working alongside medical personnel. Strong skills in budgeting and recordkeeping.
Overview
13
13
years of professional experience
Work History
Clinic Team Leader
NextCare
07.2020 - Current
- Observe interviews, Trained and supervised employees to maintain team of high performers.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
Medical Assistant
NextCare
02.2016 - 07.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Assistant
East Valley Family Medical
10.2013 - 02.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Called and faxed pharmacies to submit prescriptions and refills.
Customer Service Representative
Iqor
07.2012 - 09.2013
- Collect payment on past due and current bills
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled 50+ incoming calls daily
Teacher
Kids Can Doodle
05.2011 - 05.2013
- Attend to children's basic needs, Teach basic skills, Enforce and establish rules, Read books and sing songs, Organize activities that promote development
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Attended to 10 - 20 children daily.
Extern Medical Assistant
Mark Gentiles Pediatric
02.2012 - 04.2012
- Take medical histories and recording of vital signs of patient, Prepare patients for examinations, and support physicians for duration of examinations, Dispose of dirty supplies, and make medical instruments germ free, Organize examining room instruments and equipment, Keep waiting and examining rooms tidy and clean
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Communicated with patients and families to answer questions and provide reassurance.
Cashier
99 Cent Only
05.2010 - 05.2011
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree - Medical Assistant
Pima Medical Institute
Mesa, AZ2012
High School Diploma -
Desert Ridge High School
Mesa, AZ05.2011
Skills
- Motivational Leadership
- Customer Satisfaction
- Patient Flow
- Verbal and Written Communication
- Payment Collections
- Scheduling
- Time Management
- Clinical Staff Management
Additional Information
Multiple years of experience providing customer support in multiple environments. A solid commitment to customer service with the ability to form dynamic relationships, resolve difficult issues and win customer trustworthiness. Strategic building skills listen considerately, answer problems resourcefully, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Work Authorization
Authorized to work in the US for any employer
Timeline
Clinic Team Leader
NextCare
07.2020 - Current
Medical Assistant
NextCare
02.2016 - 07.2020
Medical Assistant
East Valley Family Medical
10.2013 - 02.2016
Customer Service Representative
Iqor
07.2012 - 09.2013
Extern Medical Assistant
Mark Gentiles Pediatric
02.2012 - 04.2012
Teacher
Kids Can Doodle
05.2011 - 05.2013
Cashier
99 Cent Only
05.2010 - 05.2011
No Degree - Medical Assistant
Pima Medical Institute
High School Diploma -
Desert Ridge High School
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