Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamiah Montgomery

Riverdale,GA

Summary

Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Half a year of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Barista Shift Supervisor

Coffee Bean & Tea Leaf
08.2023 - Current
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
  • Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.

Lead Teacher

Little Champions Learning Center
04.2023 - 02.2024
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.

Assistant

Dunwoody OBGYN
08.2017 - 01.2024
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Reviewed and edited documents for accuracy, grammar and clarity.

Shift Leader , Hostess

Ocharlys
08.2020 - 08.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Pharmacy Technician , Shift Leader

Walgreens
11.2020 - 03.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Mentor Teacher

Dunwoody Christian Academy
01.2017 - 06.2020
  • Developed innovative lesson plans, resulting in increased student engagement and retention of material.
  • Established strong rapport with students through genuine interest in their well-being, academic growth, and personal achievements.
  • Integrated project-based learning activities into instruction, encouraging critical thinking skills and real-world connections for students.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.

Education

High School Diploma -

Dunwoody High School
Dunwoody, GA
05.2020

Skills

  • Equipment Troubleshooting
  • Staff Motivation
  • Product Upselling
  • Scheduling Coordination
  • Customer Service
  • Team Building and Leadership
  • Employee Management
  • Inventory Management

Timeline

Barista Shift Supervisor

Coffee Bean & Tea Leaf
08.2023 - Current

Lead Teacher

Little Champions Learning Center
04.2023 - 02.2024

Pharmacy Technician , Shift Leader

Walgreens
11.2020 - 03.2023

Shift Leader , Hostess

Ocharlys
08.2020 - 08.2023

Assistant

Dunwoody OBGYN
08.2017 - 01.2024

Mentor Teacher

Dunwoody Christian Academy
01.2017 - 06.2020

High School Diploma -

Dunwoody High School

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Jamiah Montgomery