Jamia D Smith

Offer advice and assistance to a wide demographic of customers, catering to each of their specific stated and unstated needs. Respond to a high volume of inquiries from child support customers by using various resources. Verify existing data through automated system to ensure correct case processing. Educate and direct customers to available programs, services and resources that promote self-sufficiency. Educate and enforce State of California Laws and Regulations to customers. Request and process payments

Worked alongside retail representatives to boost sales by enhancing product presentations and keeping shelves stocked

Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements

Initiated onsite safety program and properly trained all team members. Supervised daily practices of teams at site. Collected individual applications and fees, generated reports and provided staff evaluations

Streamlined office operations. Superior conflict resolution and problem-solving skills. Delivered expert clerical support to internal staff and management. Reviewed time sheets for accuracy. Responsible for writing training manuals. Created reports and presentations. Hired, managed, developed and trained staff, established and monitored goals, performed yearly evaluations and addressed problem areas as needed throughout the year