Jamiann Hawkins
832-869-7633
Houston/Tx/77047,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Caregiver Attendant
Henfamet Inc
Houston, TX
01.2015 - Current
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Customer Service Representative
Centene, Superior Health Services
Houston, TX
05.2021 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Met customer call guidelines for service levels, handle time and productivity.
Cashier/Booth Keeper
Kroger
Pearland, TX
11.2017 - 01.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Verified over $[Amount] of cash and credit payments daily.
- Balanced books with daily summary reconciliations.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Monitored self-checkout systems and provided assistance or intervention where required.
Education
High School Diploma -
Jessie Jackson Academy
Houston, TX05.2005
Skills
- Home Cleaning and Sanitizing
- Client Needs Assessment
- Daily Charting
- Heavy Lifting
- Meal Planning and Preparation
- Laundry Washing, Drying and Ironing
Timeline
Customer Service Representative
Centene, Superior Health Services
05.2021 - 06.2022
Cashier/Booth Keeper
Kroger
11.2017 - 01.2022
Caregiver Attendant
Henfamet Inc
01.2015 - Current
High School Diploma -
Jessie Jackson Academy
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