Jamica Brown
Annapolis,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Baker’s Trainee
Rise & Shine Bakery
01.2024 - Current
- Received training in: Mixing and baking of ingredients according to recipes to produce bakery products
- Rolled, cut, and shaped dough properly to prepare for baking
- Maintained a sanitary work environment by practicing proper cleaning and food handling procedures
- Packaged and shipped orders to customers daily
- Prepares, produces, and bakes breakfast pastries, breads, rolls, and some desserts
- Develops new products for a la carte or menus on a rotating basis
- Decorates baked goods, such as cream pies, using a pastry bag
- Contact: Donna Wyatt (443) 374-1239
Community Youth Worker
Boys & Girls of Annapolis
09.2018 - 03.2020
- Development of young people between the ages of 6-18 yrs- managing projects-planning and organizing appropriate youth and community programs
- Establishing new youth services
- Front desk, greet visitors, answer calls
Youth Worker
Housing Authority of the City of Annapolis
05.2015 - 01.2018
- Development of young people between the ages of 6-18 yrs - managing projects - planning and organizing appropriate youth and community programs
- Establishing new youth services
- Front desk, greet visitors, answer calls
Education
Associate Degree - Some College
Catonsville Community College
Catonsville, MDAssociate Degree -
Anne Arundel Community College
01.2008
Diploma - General Studies
Northern High School
Baltimore, MD2000
Skills
- Program Support
- Educational Activities
- Activity implementation
- Behavior Modeling
- Advocacy
- Positive Reinforcement
- Mentoring abilities
- Youth supervision
- Social skills
- Customer Service
- Call center experience
- Data entry
- Critical thinking
- Customer service
- Computer proficiency
- Microsoft Excel
- Professional telephone demeanor
Certification
- CPR Certified
- Word
- Excel
- PowerPoint
- Servsafe Certified
- Cyber Range Certification
- Splunk Certification
Desiredjobtype
Full-time
Personal Information
Authorized To Work In The US: True
Timeline
Baker’s Trainee
Rise & Shine Bakery
01.2024 - Current
Community Youth Worker
Boys & Girls of Annapolis
09.2018 - 03.2020
Youth Worker
Housing Authority of the City of Annapolis
05.2015 - 01.2018
Associate Degree -
Anne Arundel Community College
Associate Degree - Some College
Catonsville Community College
Diploma - General Studies
Northern High School
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