Jamica Sewell

• Interpreted clients' needs and introduced services to fit specific requirements.
• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
• Followed all company policies and procedures to deliver quality work.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Developed training materials for newly hired Benefits Verification Specialists, enhancing team productivity levels
• Provided support during open enrollment periods by answering questions about plan changes, adjustments, or renewals from both existing and prospective clients alike

• Determines whether applicant meets eligibility, determines whether applicant meets eligibility requirements. Reviews applications and determines bedroom size needed. Performs general data entry to maintain waiting list current for prospective residents. · Maintains all client records on computer and in case folder and compiles, posts and maintains data for computer program entry and updates information for housing. · Conducts annual and interim reviews of resident’s family income and household composition to determine continued eligibility and benefit level. Schedules re-exam appointment, collects documentation, makes revisions, calculates rent adjustments, and notifies residents and landlords in writing of changes. · Determines final eligibility of applicants to be selected as residents. Provides preoccupancy orientation for new residents; explains lease and briefs them on Colorado Division of Housings policies and procedures and provides information to clients about available housing options and how to choose quality housing. · Request inspections of dwelling units, prepares inspection form and completes inspection on a bi-annuaual

· Supervised Eligibility Specialist and clerical staff responsible for the interviewing, reviewing and verifying the processing of eligibility of determination. · Assign work to Eligibility and Clerical staff and assure that cases are processed in a timely matter · Prepare weekly reports to monitor errors from eligibility staff and sign-off on cases processed by eligibility staff

• · Responsible for the determination and verification of initial and continuing eligibility for Public Assistance including Income Maintenance, Medicaid, Emergency Housing services and/or Food Stamps. · Interviewed clients’ face-face to assist them in the completion of application and declaration forms upon which eligibility decisions are based. · Elicited information from clients on parental status, income, property (real and personal), financial obligations, and other resources. · Conducted interviews and/or responding to incoming calls from clients, provided outstanding customer service with tact and diplomacy. · Identified needs for and arranged for client work registration and other basic employment activities required as a condition for receipt of public assistance benefits. · Performed collection, scanning and indexing of required documents

· Responsible for making sure statistical data entries are complete, current and accurate · Prepared required reports by compiling and reconciling information · Maintained liaison with multiple programs, shelters and landlords. · Process checks for newly housed clients and their families

· Interviewed clients through Tele communication to assist them in the completion of application and declaration forms upon which eligibility decisions are based. · Interpreted and explained regulations, rules, and policies to clients; apprises clients of their rights, responsibilities and eligibility for program participation. · Assisted client with household budget based on SNAP assistance; computed amount of benefits authorized and performed other required calculations based on established procedures. · Resolve erroneous payment cases related to the issuance of benefits and recoupments. · Analyzed changes in financial, employment, family, and personal information to determine and authorize continuing eligibility for SNAP program. · Organized case load and took required action with specific time limits established by internal agency regulation and state and local policy. · Identified suspected fraud and makes referrals to investigation