- Enjoying the art of baking and pastry-making, experimenting with recipes
- Enjoys the art, science and experimentation of candy making
- Enjoys the creativity and techniques involved in hydroponic gardening and the different systems used as well as creating my own systems and set up
- Enjoy hobbies that combine physical activity with outdoor exploration
- Youth Development Programs such as Gentlemen's Club and Diva's club in Buffalo schools
- Community Cleanup with the Tool Library and their multiple community gardens
- Youth mentor, providing guidance and support to empower the next generation of leaders
Jamie Lee Albert
Cheektowaga,NY
Summary
Dynamic Property Manager with a strong work ethic and exceptional communication skills, successfully maintained positive landlord-tenant relationships at Rust Belt Rentals LLC. Highly organized and detail-oriented, I implemented efficient processes that enhanced tenant satisfaction and streamlined operations, ensuring timely rent collection and effective resolution of inquiries. I have a science background and understand the importance of specificities and accuracy surrounding measurements.
Overview
11
11
years of professional experience
Work History
Property Manager
Rust Belt Rentals LLC
02.2023 - Current
- Assisted in managing tenant communications and addressing inquiries.
- Supported property maintenance scheduling and coordination with vendors.
- Conducted routine inspections to ensure property standards were met.
- Organized lease documentation and maintained tenant records accurately.
- Engaged in learning local regulations affecting property management practices.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Collect tenant rent payments in a timely manner.
Owner/Operator
Shimmer & Shine Cleaning and Organizing
09.2018 - 03.2021
- Managed daily operations for cleaning and organizing services, ensuring client satisfaction and quality control.
- Developed efficient scheduling systems to optimize staff assignments and service delivery.
- Designed customized cleaning plans based on individual client needs, enhancing service offerings.
- Implemented inventory management processes to maintain necessary supplies for operations.
- Analyzed feedback to refine services, improve customer retention, and drive business growth.
- Coordinated marketing efforts through social media platforms to attract new clients and increase visibility.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Front Desk Supervisor
Red Coach Inn
02.2017 - 09.2018
- Supervised front desk operations to ensure exceptional guest service and satisfaction.
- Trained and mentored new staff on policies, procedures, and customer engagement techniques.
- Implemented process improvements that enhanced workflow efficiency and reduced guest wait times.
- Managed booking systems to optimize room occupancy and streamline reservation processes.
- Resolved guest complaints promptly, ensuring strong relationships and repeat business.
- Coordinated with housekeeping to maintain high standards of cleanliness and readiness in rooms.
- Developed staff schedules to align with peak occupancy periods, maximizing operational effectiveness.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Ensured all special requested were acommodated in detail.
Supervisor
Four Points Hotel
01.2015 - 02.2017
- Supervised daily operations, ensuring efficient workflow and high service standards.
- Led team in delivering exceptional guest experiences, enhancing overall customer satisfaction.
- Trained and mentored staff on hotel policies, procedures, and best practices for service delivery.
- Implemented process improvements that streamlined front desk operations and reduced wait times.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
No Degree - Animal Management
Niagara County Community College
Wheatfield, NYNo Degree - Regents
Niagara Wheatfield High School
Wheatfield, NY06-2004
Skills
- Highly organized
- Enjoys following procedure
- Detail oriented
- Always on time
- Not afraid to ask questions to make sure a job is completed correctly
- Problem solver
- Great communication skills
- Team player
- Fast learner
- Strong work ethic
- Courteous and compassionate
- Self-motivated
Accomplishments
- Promoted establishment services to guests and relayed information about the casino, golf course, spa, salon and restaurants, which boosted sales and received raving reviews by name online.
- Pitched in and worked any front desk position when short-staffed to ensure that guests were served promptly, resulting in reduced waiting times as well as developed a procedure to ensure all guests had parking when checking in.
- Won the sign-on bonus 6 times for signing up the most customers to our loyalty program.
Interests
Timeline
Property Manager
Rust Belt Rentals LLC
02.2023 - Current
Owner/Operator
Shimmer & Shine Cleaning and Organizing
09.2018 - 03.2021
Front Desk Supervisor
Red Coach Inn
02.2017 - 09.2018
Supervisor
Four Points Hotel
01.2015 - 02.2017
No Degree - Animal Management
Niagara County Community College
No Degree - Regents
Niagara Wheatfield High School