JAMIE A ALEJANDRO-MATIAS
Mokelumne Hill
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Tax Technician
Franchise Tax Board
02.2025 - Current
- Participated in training sessions to stay updated on changes in tax laws and California procedures
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Researched tax implications for various deductions and credits.
Server
Waffle Shop
07.2023 - 02.2025
- Communicated professionally with customers, colleagues, and supervisors
- Assigned and arranged tables for large groups
- Kept food service and preparation areas clean and neat
- Recaptured loyalty of dissatisfied guests through proactive management of complaints and concerns
- Directed front-of-house staff in customer service, order taking, and food delivery
- Monitored staff performance and corrected issues promptly
- Greeted incoming guests and directed to waiting tables for fast seating
Dialysis Technician
DaVita Dialysis
07.2015 - 05.2020
- Maintained detailed records of each patient's treatment history, ensuring accurate documentation for future reference
- Collaborated with healthcare team members to develop individualized care plans for patients with kidney disease
- Administered prescribed medications to patients under supervision of registered nurse
- Responded to emergency situations quickly and efficiently, following established protocols to ensure patient safety
- Participated in ongoing professional development opportunities to stay current on industry best practices and advancements in technology
Client Services Representative
Wells Fargo
04.2005 - 02.2007
- Tracked documented, and reported on all client interactions using CRM software
- Resolved client issues by researching and selecting most appropriate solution
- Facilitated seamless transitions between sales representatives and account managers during onboarding process
- Managed client accounts by updating records and processing transactions as needed
- Assisted clients with inquiries, concerns, and requests about products and services
Education
Associate in Arts (A.A.) -
Sierra College
Rocklin, Ca05.2017
Certification - undefined
Massage Therapy
Arden, Ca11.2022
Skills
- Tax compliance expertise
- Document review
- Interpersonal relations
- Call center customer service
- Customer service optimization
- Treatment documentation
- Regulatory compliance
- Data entry proficiency
Timeline
Tax Technician
Franchise Tax Board
02.2025 - Current
Server
Waffle Shop
07.2023 - 02.2025
Dialysis Technician
DaVita Dialysis
07.2015 - 05.2020
Client Services Representative
Wells Fargo
04.2005 - 02.2007
Certification - undefined
Massage Therapy
Associate in Arts (A.A.) -
Sierra College
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