Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jamie Abbott

Roy,UT

Summary

Dynamic Certified Medical Assistant with extensive experience. Committed to patient safety and enhancing outcomes. Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Certified Clinical Medical Assistant

HMHI Farmington Behavioral
03.2020 - Current
  • Collaborated with healthcare providers to develop individualized care plans, ensuring all patients received the best possible treatment suited to their needs.
  • Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
  • Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
  • Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Lead Medical Assistant

Intermountain Healthcare
08.2016 - 02.2020
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Streamlined billing processes to prevent delays in payments from insurance companies or individual clients.
  • Conducted patient education sessions on preventive care and wellness initiatives, leading to improved overall health outcomes.
  • Coordinated staff schedules and managed leave requests effectively, maintaining adequate coverage for medical office operations at all times.
  • Assisted in improving patient care by coordinating with healthcare professionals on treatment plans and referrals.
  • Enhanced employee productivity through regular performance evaluations and tailored training programs.
  • Reduced operational costs by identifying inefficiencies, restructuring teams, and optimizing workflows.
  • Managed budgets effectively to allocate resources efficiently while ensuring financial stability for the department or company as a whole.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Lead Medial Assistant

Utah Gastroenterology
05.2010 - 09.2016
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared and administered medications to alleviate patient symptoms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures, and care plan instructions.
  • Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
  • Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
  • Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
  • Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
  • Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
  • Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
  • Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Improved clinic efficiency by streamlining patient intake processes and implementing electronic health records.
  • Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
  • Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
  • Enhanced employee productivity through regular performance evaluations and tailored training programs.
  • Implemented robust quality control measures to maintain high standards of service delivery consistently.
  • Established a positive work environment with effective leadership, clear expectations, and open communication.
  • Streamlined team operations by implementing efficient project management systems and communication channels.
  • Managed budgets effectively to allocate resources efficiently while ensuring financial stability for the department or company as a whole.
  • Built strong alliances with vendors and suppliers to negotiate favorable contract terms that benefit both parties involved.
  • Provided strong leadership to enhance team productivity and morale.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Held monthly meetings to create business plans and workshops to drive successful business.

Clinical Supervisor

Advanced Foot And Ankle Clinics
01.2006 - 06.2010
  • Facilitate hiring of qualified personnel by interview applicants and making recommendations for employment.
  • Developed and monitored budget for clinical operations, ensuring optimal resource allocation and financial health.
  • Optimized scheduling processes that promoted efficient use of time in order to maximize clinician availability for direct patient contact.
  • Implemented stress reduction programs for staff, leading to improved morale and reduced turnover.
  • Negotiated with insurance companies to ensure coverage for new treatments, enhancing patient access to cutting-edge care.
  • Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
  • Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
  • Spearheaded adoption of electronic health records, streamlining patient information management and improving treatment coordination.
  • Responded to patient complaints and concerns, restoring trust and maintaining clinic reputation for quality care.
  • Conducted performance evaluations for clinical staff, identifying areas for development and implementing targeted training programs.
  • Established metrics for tracking clinical performance, identifying trends and areas for improvement.
  • Developed improvement plans to solve problems and improve lagging areas.
  • Developed a comprehensive clinical training program for new hires to ensure consistent quality of care.
  • Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
  • Led quality improvement projects, resulting in reduction of medication errors and increased patient safety.
  • Assessed patients, determined needs, and managed care.
  • Monitored adherence to ethical guidelines among clinical staff members, supporting their ongoing professional growth while maintaining high quality care standards.
  • Managed caseloads effectively, ensuring timely assessments, treatment planning, and progress monitoring.
  • Implemented new clinical training programs, leading to improved staff competency and patient satisfaction.
  • Organized professional development workshops for clinical staff, keeping them abreast of latest healthcare innovations and practices.
  • Mentored junior staff members in clinical best practices, contributing to a culture of continuous learning and professional growth.
  • Fostered collaborative environment, encouraging interdisciplinary teamwork to enhance patient outcomes.
  • Lead and directed team of 10 clinical personnel and support staff.

Education

Bachelors Medical Specialties - Medical

Stevens Henagar College
Ogden, UT
05-2008

Skills

  • Committed to patient safety
  • Patient outcome focused
  • Attentive to detail
  • Conflict resolution ability
  • Strong verbal and written communication skills
  • In-depth pharmacy law knowledge
  • In good standing with the New Hampshire State Board of Pharmacy

Certification


  • CCMA - Certified Clinical Medical Assistant
  • MOCA Certified
  • BLS Certified
  • EKG
  • Limited X Ray

Timeline

Certified Clinical Medical Assistant

HMHI Farmington Behavioral
03.2020 - Current

Lead Medical Assistant

Intermountain Healthcare
08.2016 - 02.2020

Lead Medial Assistant

Utah Gastroenterology
05.2010 - 09.2016

Clinical Supervisor

Advanced Foot And Ankle Clinics
01.2006 - 06.2010

Bachelors Medical Specialties - Medical

Stevens Henagar College

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Jamie Abbott