Jamie Abel
Joppa,MD
Summary
I am an office manager with 17+ years of business operations and personnel management experience. As a survivor of domestic violence, I am excited about the opportunity to combine my expertise in business operations with lived experience to improve the lives of other survivors. I am adept at managing multiple projects with ease using expert time management methods. I also excel at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.
Overview
17
17
years of professional experience
Work History
Sales and Office Manager
Cove Point Auto Sales
10.2014 - 04.2024
- Managed daily operations and served as the primary point of contact for vendors, customers, and staff
- Handled accounts receivable, accounts payable, audits, and all other financial matters for company
- Processed and tracked payments and invoices for services; reconciled records of bank transactions of all payments
- Created and edited month end and year end reports showing profit and loss and current inventory using Microsoft Office, primarily Word, Excel and some Powerpoint
- Processed payroll for staff of 3
- Developed schedules and timelines, as well as scheduled meetings and travel, for company leadership
- Advised customers regarding payment options
- Processed final sales paperwork and contracts
- Maintained and updated company websites with inventory, financing options and market report information
- Supervised 1-3 staff members; conducted annual performance reviews and bi-weekly coaching
- Recruited, hired, and trained new staff
- Attended meetings and took notes during the training for new programs that became available
- Ensured company licenses were correct and up to date
- Increased sales profits by 27.5% in the first 2 years.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Office Manager
BSC America
01.2007 - 09.2014
- Supervised and managed a team of 12 staff members
- Maintained detailed administrative and procedural processes to provide accuracy and efficiency
- Managed daily office operations
- Provided a high level of product and leadership support to representatives and clients by listening to them, understanding their needs and responding quickly
- Served as a point of contact with vendors, consultants, dealers and higher management
- Resolved customer questions, issues, and complaints
- Improved communication efficiency as primary liaison between departments, clients, and vendors by being transparent, proactively answering questions and leading by example
- Performed debit, credit and total accounts on computer spreadsheets/databases, using the specialized accounting software program Reynolds and Reynolds
- Process and track payments and invoices for services; reconcile records of bank transactions of all payments
- Verified details of transactions, including funds received and total account balances
- Researched and resolved billing and invoice problems
- Processed vehicle titles, verified data, and reviewed titles for compliance with applicable title regulations
- Developed a system to inventory, organize and process vehicles and documents using the Federally mandated procedure during the CARS program (AKA Cash for Clunkers) in 2009.
Education
Some College (No Degree) -
Harford Community College
Bel Air, MDVolunteer Experience
- Catholic Charities of Baltimore Anna’s House, 1998, 1999
- SARC, 2005, 2006
Timeline
Sales and Office Manager
Cove Point Auto Sales
10.2014 - 04.2024
Office Manager
BSC America
01.2007 - 09.2014
Some College (No Degree) -
Harford Community College