Jamie Adams
McDonough,GA
Summary
Innovative Call Center Representative with 2 years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Picker Packer
Sunland Logistics Solutions
McDonough , GA
2022.01 - Current
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Scanned packages and boxes and moved to loading dock for shipment.
- Minimized waste and reduced volume of packaging materials used to prepare shipments.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Entered package information into company's computer system.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
Call Center Customer Service Representative
Alorica
Montgomery , AL
2019.07 - 2021.12
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Initiated termination of customer contract upon request.
- Described product highlights and benefits to help guide purchasing decisions.
- Educated customers on current promotions, upgrades or new offerings available under current plan
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Resolved concerns with products or services to help with retention and drive sales
- Described product highlights and benefits to help guide purchasing decisions
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Answered over 100 calls per shift to meet fast-paced call center demands
Education
High School Diploma -
Muhlenberg County High School
Greenville, KY05.2018
Skills
- POS Systems and Ordering Platforms
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Verbal and Written Communication
- Insurance billing and coding
- HIPPAA trained
- Basic medical terminology
- Office Proficiency Assessment and certification (OPAC) credentialing
- Basic medical Terminology
- American Heart Associates Basic Life Support (BLS) coursework
- Certified Medical Administrative Assistant- National Health Careers
- Responding to Difficult Customers
Certification
- Medical office Supports
- Alphabetic Filing
- Numeric filling
Medical Office Support
Medical Office Support is Medical Office Assistants work in the front desk or office area of a healthcare provider to manage communications with patients, insurers and medical staff. Their role is to keep track of patient information and organize office records to ensure that all patients get prompt care and provide the correct payment information for their accounts. I got certified in it when i completed Job Corps.
Timeline
Picker Packer
Sunland Logistics Solutions
2022.01 - Current
Call Center Customer Service Representative
Alorica
2019.07 - 2021.12
High School Diploma -
Muhlenberg County High School
- Medical office Supports
- Alphabetic Filing
- Numeric filling