Summary
Overview
Work History
Education
Skills
Timeline
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Jamie Adams

Jacksonville,FL

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

24
24
years of professional experience

Work History

Shift Manager

Skate Station Funworks
09.2020 - 02.2024
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Cultivated professional working relationships with peers and supervisors.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Tracked receipts, employee hours, and inventory movements.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
  • Improved marketing to attract new customers and promote business.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Receptionist

United Real Estate Gallery
02.2021 - 03.2023
  • Reduced incoming call response time by implementing an effective call routing system.
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.
  • Corresponded with clients through email, telephone, or postal mail.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Maintained confidentiality of information regarding clients and company.

Aviation Boatswains Mate

US Navy
07.2000 - 12.2005
  • Thoroughly inspected boats before each embarkment to verify maximum reliability.
  • Took responsibility for ship operations in cases of injury or illness.
  • Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
  • Directed aircraft in the hanger bay and on the flight deck for launch and recovering

Education

Associate of Arts - Criminal Justice

University of Pheonix
Online
06.2008

Skills

  • Delegation capabilities
  • Quality Assurance
  • Performance reporting
  • Contract Negotiation
  • MS Office
  • Inventory Assessment
  • Training and mentoring
  • Problem-Solving
  • Team motivation
  • Performance Improvement
  • Operations Management
  • Negotiation
  • Expectation setting
  • Schedule oversight
  • Business Development
  • Delegation
  • Department Oversight
  • Loss Prevention Procedures

Timeline

Receptionist

United Real Estate Gallery
02.2021 - 03.2023

Shift Manager

Skate Station Funworks
09.2020 - 02.2024

Aviation Boatswains Mate

US Navy
07.2000 - 12.2005

Associate of Arts - Criminal Justice

University of Pheonix
Jamie Adams