Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Awards
Timeline
Generic

Jamie A. Farrell

Compliance Manager

Summary

High performing Administrative and Operational professional with almost 15 years management and over 20 years clienteling experience.


Proficient in customer service, client relations and retention, and delivered outstanding facility audits, and deficit increase. Reliant, proactive, and adaptable while anticipating needs of clients and staff while maintaining a high level of safety awareness and overall efficiency.

Overview

18
18
years of professional experience
2
2
Certifications

Work History

Operations Professional and Specialist

Tiffany & Co.
07.2013 - 01.2018
  • Creating unique, memorable interactions tailored to each customer's preferences and emotional needs.
  • Building strong, lasting relationships with customers through genuine interaction and a deep understanding of their needs.
  • Developing the ability to foresee and fulfill client requests before they are even asked.
  • Integrating these skills into seamless operational processes and organizational strategies for consistent, high-quality service.
  • Provide accurate information about products, services, and company policies.
  • Act as the first point of contact for customer inquiries via phone.
  • Listen actively to understand customer needs and resolve their concerns.
  • Handle complaints and complex customer issues with empathy and professionalism.
  • Offer basic technical support and troubleshoot problem
  • Assist with billing, payments, and account updates.
  • Process orders, returns, and exchanges.
  • Maintain accurate and detailed records of customer interactions.
  • Follow company communication procedures and guidelines.
  • Escalate complex issues to appropriate departments or team members.

Store Manager

Aeropostale
05.2007 - 07.2013


  • Manage store budgets and track financial performance
  • Analyze sales data and market trends to drive informed decisions
  • Maintaining awareness of corporate trends
  • Recruit, hire, and onboard new staff.
  • Supervise, train, and motivate a team of employees while conducting performance evaluations and provide ongoing development.
  • Provided or organized training and development on customer service qualities, self-motivation and visual standard while distinguishing teaching versus coaching moments which varied on level of development.
  • Ensure exceptional customer service and resolve complaints effectively.
  • Implement initiatives to improve customer satisfaction and repeat business.
  • Oversee daily store operations, including inventory management and merchandising
  • Maintain optimal stock levels, place orders, and manage supply chains.
  • Ensure store cleanliness, visual appeal, and adherence to merchandising standards.
  • Enforce company policies, procedures, and safety protocols.
  • Implement loss prevention techniques to protect assets.
  • Charity events and fundraisers through the company such as: "Teens 4 Jeans", "Ambassadors of Aero" and "Creating a Commercial" (Charity of choice)

Compliance Manager

Hand in Hand Preschool and Early Education
05.2017 - Current
  • Serve as a liaison between the center and parents, addressing concerns and promoting positive relationships.
  • Promote the center to attract new families and maintain community engagement.
  • Prepare regular reports for senior leadership and relevant committees on the company's compliance status and identified issues.
  • Recruit, onboard, and provide ongoing support and professional development opportunities for teachers and childcare workers.
  • Ensure adequate staff coverage and facilitate positive working relationships.
  • Ensure programs align with child development principles and state learning standards.
  • Ensure lessons and activities are age-appropriate and foster children's growth.
  • Ensure the center runs smoothly and effectively from day to day while overseeing the cleaning, safety, and general upkeep complies with regulations.
  • Establish and enforce protocols for illness and emergencies.
  • Partner with Director on financial plans, monitor expenses, and ensure the center operates within its budget.
  • Oversee payroll, tuition collection, and accounts payable/receivable.
  • Conduct regular internal audits and monitoring programs to ensure ongoing compliance and to assess the effectiveness of internal controls.
  • Create, implement, and update company policies and procedures to align with legal requirements and industry standards.
  • Identify potential risks and vulnerabilities within the company's operations and processes.
  • Act as a point of contact for regulatory bodies, managing inspections and other interactions.
  • Assists and Manages facility complaints or emergencies, supply orders and distribution
  • Develop and deliver training programs to educate employees on compliance obligations and to communicate key regulatory changes.

Education

High School Diploma -

Phoenix High School
Phoenix
06-2004

Skills

  • Schedule management
  • Staff motivation and recognition
  • Assumes responsibility
  • Communicates clearly
  • Empathizes well with colleagues
  • Works with integrity
  • Persistent and patient
  • Employee training and development
  • Self-starter
  • Problem resolution

Certification

CPR Certified

Accomplishments

- Held a 93.3% grade average secret shop score (shopped weekly all year by clients using specific grading scale)

- Held an 85% grade average company audit score (goal was 80%)

-Top 3 in comp increase percentage North West Region (15 stores)

Awards

A.C.E. Award (Assistants Committed to Excellence)

P.I.P. Award (Partners in Profit) 

Timeline

Compliance Manager

Hand in Hand Preschool and Early Education
05.2017 - Current

Operations Professional and Specialist

Tiffany & Co.
07.2013 - 01.2018

Store Manager

Aeropostale
05.2007 - 07.2013

High School Diploma -

Phoenix High School

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Jamie A. FarrellCompliance Manager
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