Jamie Alas
North Hollywood,CA
Summary
My expertise in product knowledge and adaptability led to resolving complex issues, enhancing customer loyalty, and surpassing sales targets through effective cross-selling and team collaboration.
Professional banking expert with extensive experience in client relationship management and financial advisory. Proven ability to drive client satisfaction and loyalty through effective financial solutions and strategic planning. Known for strong collaboration with team members and adaptability to changing market conditions, ensuring optimal results and seamless service delivery.
Overview
16
16
years of professional experience
Work History
Senior Relationship Banker
Bank of America
05.2009 - Current
- Generated revenue growth by successfully closing deals on loans, lines of credit, mortgages, and other banking products.
- Handled escalated complaints from dissatisfied customers professionally while finding mutually beneficial resolutions.
- Assisted clients with credit applications, guiding them through the process from initial inquiry to loan approval.
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
- Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
- Conducted financial reviews with clients to identify opportunities for additional product offerings or improvements in their current situation.
- Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
- Collaborated with branch team members to achieve sales targets and improve overall performance.
- Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
Education
Los Angeles Valley College
Van Nuys, CASkills
- Relationship building and management
- Adaptability
- Product and Service Sales
- Customer Relationship Management
- Product Knowledge
- Pleasant and Personable
- Team building
- Adaptability and Flexibility
- Decision-Making
- Self Motivation
- Analytical Thinking
Volunteering
I have participated in numerous volunteer events, some have been MLS walk, Autism Speaks walk, House of Ronald McDonald's. I have created teams, managed activities and coordinated on event day. I also run a Girl Scout Troop on my free time.
Timeline
Senior Relationship Banker
Bank of America
05.2009 - Current
Los Angeles Valley College