Jamie Allen
Tulsa,Oklahoma
Summary
Focused and dedicated employee with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Executive Assistant
Tulsa County Sheriff's Office
12.2023 - 06.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
Case Manager
Grand Lake Mental Health
03.2022 - 06.2022
- Adhered to ethical principles and standards to protect clients' confidential information.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
Child Welfare Specialist
Department of Human Services
08.2018 - 02.2022
- Identified appropriate community resources and provided referrals for services.
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Interviewed family members to assess situations, capabilities and problems.
- Referred family members to outside support options to assist with coping during times of increased stress.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Conferred with clients to discuss options and goals for various services.
- Met with clients to determine necessary services and make treatment recommendations.
- Explained available housing, domestic violence, employment, education and substance abuse treatment resources.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Informed victims about legal processes and timelines.
Attendance Clerk
Broken Arrow Public Schools
08.2017 - 08.2018
- Tracked data regarding student absences, truancy offenses and disciplinary actions with daily updates.
- Tracked data regarding student absences, truancy offenses and disciplinary actions with daily updates.
- Placed calls to parents to determine reasons for students' absences, meticulously noting details.
- Welcomed visitors to main office and asked questions in effort to determine how to best serve needs.
- Gathered attendance data for classrooms and uploaded into school's database each day.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Collected, evaluated and stored documents securely in permanent records.
- Located and retrieved files, assisting public with general information.
- Purged inactive files and destroyed obsolete files following procedures.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Legal Assistant
Jones and Jones Law Office
11.2016 - 03.2017
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
- Handled telephone calls, meeting plans and conference organization requirements.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Corresponded daily with clients and attorneys.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
- Drafted legal complaints, summonses and interrogatories.
- Redacted confidential information from legal documents on case-by-case basis.
- Liaised between attorney and outside counsel, exchanging information.
- Conducted research and analyzed documents to prepare findings and formulate alternatives.
- Filed clients' legal documents in relevant courts for processing.
Legal Clerk
Wagoner County District Attorney’s Office
11.2012 - 11.2016
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Handled telephone calls, meeting plans and conference organization requirements.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Drafted legal complaints, summonses and interrogatories.
- Redacted confidential information from legal documents on case-by-case basis.
Bodily Injury Claims Adjuster
CMI Group
05.2002 - 09.2012
- Interviewed and spoke with claimants, witnesses, police officers, doctors and other parties to determine claim settlement or denial.
- Decided whether claims can be negotiated.
- Investigated and assessed property damage.
- Collected evidence to support contested claims in court cases.
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Obtained necessary information to complete proper evaluation of injury claims.
- Conducted witness interviews to assist claim information gathering process.
- Contacted injured parties and legal representatives to negotiate final settlements for claims.
Education
Bachelor of Science - Criminal Justice
ITT Technical Institute - Indianapolis
Indianapolis, IN03.2015
Skills
- Conducting interviews
- Community referrals
- Dedicated support
- Culturally-sensitive
- Client advocacy
- Case history compilation
- Home visits
- Good work ethic
- Team building
- Decision-making
- Multitasking
- Problem resolution
- Analytical
- Evaluation and assessment
- Meticulous attention to detail
- Information confidentiality
Certification
- Mandatory Reporting of Abuse and Maltreatment
- Preventing Discrimination and Harassment for Employees
- HIPPAA Insurance Portability and Accountability Act
- Substance Abuse Awareness
- Foster Children's Bill of Rights
- Maltreatment in Care
- Developmental Disability Services and Child Welfare
- Domestic Violence
- Trauma OJT
- Historical Trauma
- Introduction to Report Writing
Timeline
Executive Assistant
Tulsa County Sheriff's Office
12.2023 - 06.2024
Case Manager
Grand Lake Mental Health
03.2022 - 06.2022
Child Welfare Specialist
Department of Human Services
08.2018 - 02.2022
Attendance Clerk
Broken Arrow Public Schools
08.2017 - 08.2018
Legal Assistant
Jones and Jones Law Office
11.2016 - 03.2017
Legal Clerk
Wagoner County District Attorney’s Office
11.2012 - 11.2016
Bodily Injury Claims Adjuster
CMI Group
05.2002 - 09.2012
Bachelor of Science - Criminal Justice
ITT Technical Institute - Indianapolis
- Mandatory Reporting of Abuse and Maltreatment
- Preventing Discrimination and Harassment for Employees
- HIPPAA Insurance Portability and Accountability Act
- Substance Abuse Awareness
- Foster Children's Bill of Rights
- Maltreatment in Care
- Developmental Disability Services and Child Welfare
- Domestic Violence
- Trauma OJT
- Historical Trauma
- Introduction to Report Writing
Similar Profiles
Nancy AndersonNancy Anderson
Detention Officer at Tulsa County Sheriff's OfficeDetention Officer at Tulsa County Sheriff's Office
Graycie SmithGraycie Smith
Detention Officer at Tulsa County Sheriff's OfficeDetention Officer at Tulsa County Sheriff's Office
Jamie AllenJamie Allen
Executive Assistant at Tulsa County Sheriff's OfficeExecutive Assistant at Tulsa County Sheriff's Office