Jamie Alloggio
Frankford,DE
Overview
34
34
years of professional experience
Work History
Customer Service Specialist
RI International - Delaware
07.2020 - Current
- Triages phone calls and gathers pertinent Information from callers
- Performs clerical tasks Such as Typing, Filing, Faxing, and scanning
- Maintains Patient records and ensures completeness of forms
- Gathers data necessary for billing and audit functions
- Scans patient charts into the database
- Uploads Patient EHR into the computer
- Analyzes patient Charts for completeness
- Inventory office supplies.
Receptionist
Sun Behavioral Health - Georgetown, DE
01.2019 - 01.2020
- Operated an electronic switchboard to route incoming calls and to place outgoing calls
- Maintained current listing of all facility, staff and facilities as well as update the database as needed
- Knowledgeable of all departments and services available
- Demonstrated proper customer service with every patient
- Manage all aspects of incoming and outgoing patient for an inpatient Behavioral Health hospital
- Communicated with patients and patient's visitors to ensure the safety and confidentiality of patients and visitors while ensuring all policies and procedures are maintained.
PHARMACY TECH/CUSTOMER SERVICE SPECIALIST - FLOAT
CVS - Ocean View - Ocean View, DE
01.2016 - 01.2017
- Handled daily customer service duties including answering phones, faxing, typing prescriptions, printing medication labels and obtaining insurance authorizations
- Travelled to other CVS stores to assist staff members during heavy work load periods
- Maintained medication files and computer records for the pharmacy including physician orders, deliveries, inventory, expired medications, and other miscellaneous records
- Managed the drug and supply stock; conducted daily inventory checks, replaced expired drugs, and properly stored, labeled, and procured new medicine
- Interpreted orders and prescriptions to assist the pharmacist with the preparation and packaging of prescription orders for dispensing.
Administrative Partner (Unit Clerk)
Lehigh Valley Hospital/Health Network - Bethlehem, PA
01.1994 - 01.2015
- Managed all aspects of incoming and outgoing patient and visitor flow for the inpatient medical-surgical and behavioral health units within the hospital
- Communicated with patients and visitors via phone and face-to-face, answering patient inquiries, maintaining charts, scheduling diagnostic tests and consultations
- Managed the communication flow at the nurse's station including interactions with patients, nurses, ambulance transport, insurance providers, social workers, ancillary departments, and physicians
- Retrieved, filed, faxed, and submitted all necessary paperwork and requests; maintained patient charts
- Chart breakdowns, printed nursing reports, patient census, and printed electronic patient records
- Developed multiple procedural improvements; implemented new patient visitor system that keeps and allows for the safety of the patients from the behavioral health units
- Created a discharge and communication book that streamlined access to patient information
- On boarded and trained over 10 new Administrative Partners and provided ongoing coaching to ensure adoption of database and workflow procedures
- Actively participated in the behavioral health Admission safety and Quality Assurance committee and provided regular recommendations to improve compliance.
Data Entry Clerk
Lehigh Valley Hospital
01.1990 - 01.1994
Education
High school diploma - Medical
Lehigh County Carbon College
Skills
- Behavioral Health
- Office Administration
- Pharmacy Technician Experience
- Medical Terminology (10 years)
- Medical Office Experience (10 years)
- EMR Systems (10 years)
- Medical Records (10 years)
- Microsoft Excel (10 years)
- Medical Receptionist (10 years)
- Microsoft Word (10 years)
- Customer Service (10 years)
- Front Desk (10 years)
- English (10 years)
- Google Docs
- Transcription (10 years)
- Medical Scheduling (7 years)
- Epic
- Anatomy Knowledge (10 years)
- Hospital Experience (10 years)
- Time management (10 years)
- Administrative experience (10 years)
- Microsoft Office (10 years)
Additional Information - Areas Of Expertise
- All aspects of the Patient record
- Development of Quality Electronic Medical admissions/Discharges Assurance procedures Records (EMR)
- HIPAA Compliance and protocols
- Appointments Scheduling
- Development of Quality
- Cross-cultural Communication
Timeline
Customer Service Specialist
RI International - Delaware
07.2020 - Current
Receptionist
Sun Behavioral Health - Georgetown, DE
01.2019 - 01.2020
PHARMACY TECH/CUSTOMER SERVICE SPECIALIST - FLOAT
CVS - Ocean View - Ocean View, DE
01.2016 - 01.2017
Administrative Partner (Unit Clerk)
Lehigh Valley Hospital/Health Network - Bethlehem, PA
01.1994 - 01.2015
Data Entry Clerk
Lehigh Valley Hospital
01.1990 - 01.1994
High school diploma - Medical
Lehigh County Carbon College