Jamie Allred
Gillette
Summary
Developed strong leadership, organizational, and customer service skills in fast-paced coffee environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Big Sky Coffee LLC
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members as well as new store managers for other franchise stores.
Shift Supervisor
Starbucks
11.2020 - 10.2023
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Helped store management meet standards of service and quality in daily operations
- Enforced company policies and regulations with employees
- Increased customer satisfaction and grew business by maintaining close relationships with customers
- Supervised ongoing daily production phases
- Resolved conflicts between employees to maintain positive and productive work environments
- Completed cash and credit card transactions accurately using POS software
- Managed shift operations supplied resources and monitored team performance to keep business profitable and running smoothly
- Completed store opening and closing procedures and balanced tills
Manager
Camp Richardson Resort
06.2019 - 09.2020
- Maximized performance by monitoring daily activities and mentoring team members
- Onboarded new employees with training and new hire documentation
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Controlled costs to keep business operating within budget and increase profits
- Established team priorities-maintained schedules and monitored performance
- Accomplished multiple tasks within established timeframes
- Managed and motivated employees to be productive and engaged in work
Administrative Assistant
Sierra At Tahoe Ski Resort
11.2019 - 04.2020
- Payroll for all employees (200+)
- Assisted development and implementation of new administrative procedures
- Managed filing system entered data and completed other clerical tasks
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Pay adjustments / certifications
- Employee relations / concerns
- Helping with the general flow of business operations
- Payroll Audits
- Completing check requests for outside businesses
- Restocked supplies and placed purchase orders to maintain adequate stock levels
Cleaning Crew
Bluebird cleaning company
04.2019 - 08.2019
- Used time management and efficient cleaning methods to meet deadlines
- Handled equipment, chemicals, and materials properly and with caution
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters
Office Assistant
Snowmobile Adventures
12.2018 - 04.2019
- Opening and closing operations
- Cash handling
- Scheduling for customers and employees
- Safety orientations
- Data entry
- Guest satisfaction
- Received my BLS (basic life support) certification
- Interacted with customers by phone, email, or in-person to provide information
- Maintained and updated office records, both digital and physical
- Ordered office supplies and kept office stocked with needed resources to operate smoothly
- Collaborated with various departments to complete assigned tasks
Marina Attendant
Ski Run Marina
05.2018 - 09.2018
- Followed safety protocols while working, avoiding accidents and injuries
- Confirmed excellent customer service by quickly resolving customer concerns
- Trained and mentored new employees on company procedures and safety protocols
- Monitored and maintained organized workspace, confirming efficient operations
- Checked tools and equipment to prevent accidents and injuries
Tickets Team Lead
Kirkwood Mountain Resort
10.2016 - 05.2018
- Coached team members in techniques necessary to complete job tasks
- Worked different stations to provide optimal coverage and meet production goals
- Trained new team members by relaying information on company procedures and safety requirements
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Directed and supervised team of10 engaged in ticket sales and sales development
- Performed cash, card, and check transactions to complete customer purchases
- Operated cash register to record transactions accurately and efficiently
Education
Associate of Arts - English
Northern Wyoming Community College
Gillette, WY09-2027
High School Diploma - undefined
Carson High School
05.2015
Skills
- Microsoft office, Word, Excel (5 years)
- POS, Cash handling (7 years)
- Data Entry, Billing, and Scheduling (3 years)
- Management, Inventory, Clerical, and Hiring (3 years)
- Payroll
- Barista Experience
- Cleaning Experience
- Staff Management
- Hiring and Training
- Customer service (7 years)
Certification
- Basic Life Support (BLS) December2019 to December2021
- Food Handler Card July2019 to July2022
Vice President Honor Roll
Due to my 4.0 GPA, the Vice President of my community college awarded me with the Vice President Honor Roll Reward.
Timeline
Store Manager
Big Sky Coffee LLC
10.2023 - Current
Shift Supervisor
Starbucks
11.2020 - 10.2023
Administrative Assistant
Sierra At Tahoe Ski Resort
11.2019 - 04.2020
Manager
Camp Richardson Resort
06.2019 - 09.2020
Cleaning Crew
Bluebird cleaning company
04.2019 - 08.2019
Office Assistant
Snowmobile Adventures
12.2018 - 04.2019
Marina Attendant
Ski Run Marina
05.2018 - 09.2018
Tickets Team Lead
Kirkwood Mountain Resort
10.2016 - 05.2018
High School Diploma - undefined
Carson High School
- Basic Life Support (BLS) December2019 to December2021
- Food Handler Card July2019 to July2022
Associate of Arts - English
Northern Wyoming Community College
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