Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jamie Allred

Gillette,WY

Summary

Reliable Shift Leader with 3 years of experience in Coffee industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Barista, Starbucks
11.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Supervised ongoing daily production phases.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed store opening and closing procedures and balanced tills.

Manager

Camp Richardson Resort
06.2019 - 09.2020
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Established team priorities, maintained schedules and monitored performance.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.

Administrative Assistant

Sierra At Tahoe Ski Resort
11.2019 - 04.2020
  • Payroll for all employees (200+)
  • Assisted development and implementation of new administrative procedures.
  • Managed filing system, entered data and completed other clerical tasks.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Pay adjustments / certifications
  • Employee relations / concerns
  • Helping with the general flow of business operations
  • Payroll Audits
  • Completing check requests for outside businesses
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Cleaning Crew

Bluebird cleaning company
04.2019 - 08.2019
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.

Office Assistant

Snowmobile Adventures
12.2018 - 04.2019
  • Opening and closing operations
  • Cash handling
  • Scheduling for customers and employees
  • Safety orientations
  • Data entry
  • Guest satisfaction
  • Received my BLS (basic life support) certification.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Collaborated with various departments to complete assigned tasks.

Marina Attendant

Ski Run Marina
05.2018 - 09.2018
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Monitored and maintained organized work space, confirming efficient operations.
  • Checked tools and equipment to prevent accidents and injuries.

Tickets Team Lead

Kirkwood Mountain Resort
10.2016 - 05.2018
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Directed and supervised team of 10 engaged in ticket sales and sales development.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Education

High School Diploma -

Carson High School
Carson City
05.2015

Associate of Arts - English

Sheridan Community College
Sheridan, WY
09.2024

Skills

  • Microsoft office, Word, Excel (4 years)
  • POS, Cash handling (6 years)
  • Data Entry, Billing, and, Scheduling (1 year)
  • Management, Inventory, Clerical, and Hiring (1 year)
  • Payroll
  • Barista Experience
  • Cleaning Experience
  • Staff Management
  • Hiring and Training
  • Customer service (6 years)

Certification

Basic Life Support (BLS) December 2019 to December 2021 Food Handler Card July 2019 to July 2022

Timeline

Shift Supervisor

Barista, Starbucks
11.2020 - Current

Administrative Assistant

Sierra At Tahoe Ski Resort
11.2019 - 04.2020

Manager

Camp Richardson Resort
06.2019 - 09.2020

Cleaning Crew

Bluebird cleaning company
04.2019 - 08.2019

Office Assistant

Snowmobile Adventures
12.2018 - 04.2019

Marina Attendant

Ski Run Marina
05.2018 - 09.2018

Tickets Team Lead

Kirkwood Mountain Resort
10.2016 - 05.2018

High School Diploma -

Carson High School

Associate of Arts - English

Sheridan Community College

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