Jamie Anderson
Farmington Hills,MI
Summary
Professional assistant and operations enthusiast, bringing prioritization, organization, and process to day-to-day needs for executive-level staff. Detail-oriented and dependable team player that is successful at managing multiple priorities with a positive attitude and with a high degree of accuracy. Willingness to learn and take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical/MOHS Surgical Assistant
Northwest Dermatology
06.2023 - Current
- Responsible for gathering patient history/current dermatological concerns and efficiently relaying that information to provider
- Accompanied each provider in office/surgical visits while accurately documenting patients charts, e-scribing prescriptions, assisting with surgical procedures, maintaining patient safety and guiding patients with any post-operative/post visit care instructions
- Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
Patient Care Coordinator
Northwest Dermatology
06.2020 - Current
- Professionally attended to more than 50 patients daily through in person interactions, online inquiries and phone systems
- Provided excellent customer care while recording and updating patient information into Modernizing Medicine (EMA) database, manage insurance requirements, performing clerical duties, as well as assisting in appointment scheduling and follow ups while maintaining confidentiality compliance
- Contributed to Northwest Dermatology’s operational, financial and customer service goals.
Yoga Teacher
Empower Yoga
08.2016 - 03.2020
- Developed and maintained positive relationships with students to build a sense of community
- Greeted students and ensured a safe, supportive, and uplifting environment.
- Planned classes in advance to receive feedback to make necessary improvements.
Yoga Teacher
Lifetime Fitness
10.2015 - 11.2018
- Cultivated an engaging and fun culture to build connections with students and encourage participation
- Led groups of over 50 students and adapted to last minute schedule changes.
Administrative Assistant
Center For Yoga
07.2016 - 01.2017
- Updated the “LifePower Yoga Teacher Training Manual” for Lifetime Fitness’s programs nationwide.
Assistant Department Head
Center For Yoga
09.2014 - 07.2016
- Consistently asked for feedback from supervisors and students to exceed their expectations
- Managed employee scheduling, training, and tracked daily key performance indicators
- Handled weekly and monthly inventory, studio number assessments, and individual student accounts.
Wholesale/Human Resource Manager
Just Baked
05.2012 - 01.2014
- Communicated with wholesale retailers regarding purchase orders, delivery, and product satisfaction
- Wrote the company handbook and developed policies/procedures as the company continued to grow
- Completed bi-weekly payroll and assisted fellow managers with employee performance reviews.
- Supervised and coached employees
- Managed day-to-day operations, employee training, and scheduling.
Quality Control Manager
Just Baked
07.2011 - 05.2012
- Communicated with supervisors and staff to ensure that we worked together as a team
- Reviewed and maintained the quality standards of all factors involved in production
- Supervised and oversaw special orders, deliveries, and product distribution.
Education
Bachelor of Science -
Western Michigan University
Kalamazoo, MI04.2009
Skills
- Executive Support
- Calendar Management and Coordination
- Professional Correspondence
- Microsoft Office Suite
- Google Suite
- Attention to Detail
- Multitasking and Prioritization
- Data Entry
- Budget Management
- Communication Skills - Written and Verbal
- Customer Delight
Certification
- RYT 500, Center for Yoga, Birmingham, MI, 05/01/18
- Strong First Girya Level 1, Strongfirst, Chicago, IL, 04/01/19
Timeline
Medical/MOHS Surgical Assistant
Northwest Dermatology
06.2023 - Current
Patient Care Coordinator
Northwest Dermatology
06.2020 - Current
Yoga Teacher
Empower Yoga
08.2016 - 03.2020
Administrative Assistant
Center For Yoga
07.2016 - 01.2017
Yoga Teacher
Lifetime Fitness
10.2015 - 11.2018
Assistant Department Head
Center For Yoga
09.2014 - 07.2016
Wholesale/Human Resource Manager
Just Baked
05.2012 - 01.2014
Quality Control Manager
Just Baked
07.2011 - 05.2012
Bachelor of Science -
Western Michigan University