Jamie Antonucci

Expert in claims processing and personnel management, I excel in improving process quality and patient relations. Skilled in project financial reporting and staff hiring, my leadership ensures compliance and efficiency across multi-site operations. Energetic Office Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Professional and personal references available upon request

• Family Care Physical Therapy, Buffalo, NY, 04/01/13, Present, Office Manager, 03/01/17, Present, 40-50, Managed day-to-day staffing needs across three clinics in two counties, Provided oversight for over 200 patient charts, Performed routine compliance monitoring of all patient and company files, Prepared patient files for no-fault and Worker's Compensation arbitration hearings, Generated invoices for insurance billing, Processed denials & invoice patient balances, Performed outreach on delinquent patient and insurance accounts, Ensured compliance with HIPAA patient privacy laws, Office Assistant, 04/01/13, 03/01/17, 40+, Scheduled physical therapy appointments, Inbound/outbound phone calls, Verification of patient benefits, General clerical duties
• Twin City Ambulance, Buffalo, NY, 08/01/11, 01/01/12, Emergency Medical Technician, 40-48, Duties, Duties, Duties
• United Healthcare, Tonawanda, NY, 06/01/08, 08/01/11, Customer Service Representative, 40, Duties, Duties, Duties