Jamie Anzures
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrate expertise, including competitive offerings, pricing, and market positioning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Manager
Del Taco
02.2000 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained accurate records, inventory and sales payments.
- Monitored supplies of key inventory items.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked receipts, employee hours, and inventory movements.
- Ordered, maintained and distributed supplies and inventory.
General Manager
KFC
03.2019 - 11.2022
- Managed budget implementations, employee evaluations, and contract details.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Conducted inventory and restocked items throughout day.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
- Coordinated and organized restaurant inventory.
- Maintained inventory of supplies to avoid shortages.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Supported customer service, providing informational resources regarding promotions and sales.
- Processed cash, credit and touchless transactions to fulfill customer orders.
General Manager
Taco Bell
03.2017 - 10.2018
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Maintained clean, safe work area in accordance with regulatory and organizational guidelines.
- Completed transactions, exchanges and returns to support payment processing.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Conducted inventory and restocked items throughout day.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
Education
High School Diploma -
Chaffey High School
Ontario, CA05.2000
Skills
- Operations Management
- Business Development
- Workforce Management
- Staff Development
- Performance Management
- Expense Tracking
- Team Leadership
- Sales Techniques
- Staff Management
- Cross-Functional Teamwork
- Schedule Preparation
- Budget Control
- Staff Training and Development
- Verbal and written communication
- Customer Relationship Management (CRM)
- Time Management
Timeline
General Manager
KFC
03.2019 - 11.2022
General Manager
Taco Bell
03.2017 - 10.2018
Manager
Del Taco
02.2000 - Current
High School Diploma -
Chaffey High School