JAMIE A. Zamora
Albuquerque
Summary
Business Administration graduate with concentrations in Marketing and Finance, currently pursuing a Master of Project Management, with experience across marketing, finance, sales, banking, and project management. I am passionate about bringing together the knowledge I gained through my education and the skills I developed in high-performance professional environments to build meaningful client relationships, support business growth, and contribute to a strong customer experience. Through my work experience, I have strengthened my leadership, strategic thinking, communication, and problem-solving abilities while learning how to create value in dynamic, team-oriented settings. I am eager to leverage my background, creativity, and results-driven mindset to pursue a career in the banking industry, make a positive impact, and contribute to the continued growth and success of the company and the clients it serves.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Electronic Banker
Southwest Capital Bank
Albuquerque, New Mexico
04.2023 - 09.2025
- Verified customer accounts and reviewed daily transactions to ensure accuracy, compliance, and fraud prevention.
- Monitored and maintained the security of digital banking operations across multiple banking platforms.
- Resolved transaction discrepancies and technical issues while delivering exceptional customer service and support.
- Onboarding, troubleshooting, digital banking solutions, remote deposit capture, mobile banking, and debit card services.
- Educated customers on web-based banking tools, mobile applications, and online account management to improve user satisfaction.
- Collaborated with cross-functional teams to enhance digital service delivery and optimize customer experience.
- Provided guidance on the secure use of digital banking products while promoting technology-driven solutions.
- Maintained accurate records and documentation in accordance with banking regulations, compliance standards, and internal policies.
- Identified customer pain points and recommended process improvements to support operational efficiency and service excellence.
Front Desk Attendant
UNM Johnson Gym
Albuquerque, New Mexico
01.2023 - 08.2024
- Monitor and secure facility entrances to ensure safety and authorized access.
- Verify gym membership status using database systems, maintaining accurate records.
- Assist members in navigating gym facilities and services with a focus on customer satisfaction.
- Provide information on gym offers, including fitness classes, recreational activities, and amenities.
- Process sales of various access passes, including day passes, alumni rec cards, spouse and affiliate passes, and employee memberships.
- Deliver responsive and knowledgeable front-desk support, enhancing member experience and retention.
Resident Assistant
Casas Del Rio
Albuquerque, New Mexico
07.2023 - 04.2024
- Supported leasing through sales, floor plan and pricing knowledge, and facility tours.
- Promoted housing via social media marketing and campus expertise.
- Delivered front desk services: phone support, resident interaction, package/mail handling, and Salesforce-based tasks.
- Planned and led resident events, advised on campus resources, and encouraged program participation.
- Provided on-call support for emergencies and facilitated conflict resolution between residents.
- Handled diverse housing responsibilities, ensuring a safe and inclusive living environment.
Education
Master of Project Management -
University of New Mexico
03-2027
Bachelor of Business Administration - Business Administration with concentration Marketing Management and Finance
University of New Mexico
03-2026
Skills
- Event coordination
- Sales expertise
- Strategic marketing
- Social media strategy
- Microsoft Suite
- Teams’ software
- Team Management
- Customer service for IT issues
- Customer transaction management
- Photography
- Circuit Design Space
- Adobe Design Space
Affiliations
- Vice President of outreach and marketing for the UNM FMA club: As a Vice President, I get the honor of facilitating Financial Management Association events with members. Additionally, I partner with other leaders to run the club's operations. My personal role is to help with outreach and do marketing for the UNM FMA club.
- Active member in the Professional Sales Association: As an active member of the professional sales association, I attend meetings and various sales events to learn and grow my sales skills. These activities and events for experienced sales professionals, and with this program I was granted the opportunity to go to two out-of-state sales competitions.
- Member of the University of New Mexico chapter of Delta Sigma Pi business fraternity in Fall 2026: DSP is a business fraternity that helps students get involved not only with Anderson but also with chapters around the world. This allows us to have community and grow within our professional careers. I was appointed the Vice President of Community Service for 2026.
Certification
- Project Management Institute (PMI) Badge
- Sales Pipeline Training
- Sales Competition Certification
- Training in Salesforce
- HubSpot CRM training
Timeline
Resident Assistant
Casas Del Rio
07.2023 - 04.2024
Electronic Banker
Southwest Capital Bank
04.2023 - 09.2025
Front Desk Attendant
UNM Johnson Gym
01.2023 - 08.2024
Bachelor of Business Administration - Business Administration with concentration Marketing Management and Finance
University of New Mexico
Master of Project Management -
University of New Mexico