Jamie Bagwell

Work History

Veterinary Receptionist

VVC

02.2024 - Current

Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
Boosted clinic revenue with accurate billing and invoicing procedures.
Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
Educated pet owners on proper care techniques, such as diet, exercise, and preventative medicine.
Collaborated with veterinary technicians for efficient patient care, ensuring accurate test results and timely treatments.
Established positive relationships with clients through clear communication about their pets'' healthcare needs and follow-up appointments.
Provided emergency services during after-hours situations for critical patient care when needed.
Maintained a high standard of cleanliness within the clinic facility by adhering to strict sanitation protocols.
Created a welcoming environment for pet owners by addressing concerns with empathy and providing comprehensive explanations of treatment options.
Developed and implemented safety protocols to protect staff, guests and animals.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Increased customer retention rates through exceptional communication skills and problem-solving abilities.

Certified Medical Assistant

Chad Simmons OBGYN

08.2023 - 11.2023

Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
Educated patients on preventative care measures, effectively reducing the risk of future health complications.
Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Prepared and administered medications to alleviate patient symptoms.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Collected pertinent data and calculations to aid physician in interpreting results.

Certified Medical Assistant/Lab Technician

WeCare tlc

12.2018 - 04.2023

Enter patients records, specimen, insurance, and billing information into the EMR system
Work directly under Physician to accommodate patients based on their health care needs
Organize and prioritize daily work to ensure the patient's needs are met and the provider's schedules run efficiently
Provide front and back-office support that may include: handling new patient packets, collecting copays, scanning, faxing, checking in/outpatients, sending lab requisitions, appointment setting, verifying demographics, update contact information, verifying insurance plans, E-scribe medication, send diagnostic imaging, and referrals
Collected and processed blood samples for testing, prepared specimens for shipment to outside laboratories, and charted patient results
Perform routine and stat phlebotomy on patients across the age spectrum, from teenage to geriatric
Follows all laboratory policies and procedures for patient identification and sample collection
Performs specimen collection for third party vendors as needed including chain-of-custody, urine drug screens, breath alcohol tests, and blood test
Interacts professionally with patients and families to provide explanations and verbal reassurance as necessary
Closely collaborate with team to quickly identify and address problems
Travel to different on site facilities to train and facilitate smooth transition and work flow.
Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.

Summary

Overview

Work History

Veterinary Receptionist

Certified Medical Assistant

Certified Medical Assistant/Lab Technician

Education

CMA Certificate - Health Management And Clinical Assistance

High school diploma - High School Diploma

Skills

Timeline

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