Jamie Baker
Grand Ledge,MI
Summary
Dynamic leader with a proven track record at Bermo Enterprises, enhancing sales and profitability through expert negotiation and marketing skills. Elevated customer satisfaction and team performance by fostering a culture of continuous learning and collaboration. Specializes in small business operations and verbal communication, achieving significant business growth.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Knowledgeable [Desired Position] with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner
Little Tigers Daycare
10.2022 - Current
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Manager
Simo Stone
06.2013 - 10.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
CNA
Private Care
10.2010 - 08.2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
General Manager
Bermo Enterprises
03.2005 - 12.2009
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
Education
Ashford University
San Diego, CAMaster of Arts - Psychology
Southern New Hampshire University
Hooksett, NH06-2026
Skills
- Small business operations
- Verbal and written communication
- Project estimating
- Marketing
- Design
- Staff hiring
- Business launch
- Consulting
- Negotiation
- Product branding
- Sales management
- Contract negotiation expertise
Accomplishments
- Collaborated with Stone Institute in the development Women of Stone and CEU Program.
- Supervised team 19 staff members.
- Documented and resolved Sales which led to Profitable Gains, Lasting Customer Base, and Business Stability.
Certification
CPR and First Aid Certification
Timeline
Owner
Little Tigers Daycare
10.2022 - Current
Manager
Simo Stone
06.2013 - 10.2022
CNA
Private Care
10.2010 - 08.2014
General Manager
Bermo Enterprises
03.2005 - 12.2009
Ashford University
Master of Arts - Psychology
Southern New Hampshire University