Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie baker

Columbus

Summary

Highly organized Personal Assistant with experience in managing schedules, coordinating travel, and handling administrative tasks. Strengths include strong multitasking ability, maintaining confidentiality, and providing top-notch support to executives. Proven track record of enhancing office efficiency by taking initiative in streamlining processes and improving communication flow.

Overview

13
13
years of professional experience

Work History

Personal Assistant

Sam Stanton
Grove City
08.2024 - 06.2026
  • Managed schedules for meetings and appointments efficiently.
  • Coordinated travel arrangements and itineraries for business trips.
  • Organized travel arrangements, including flights, transportation, and accommodation.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.
  • Assisted in project management by tracking deadlines and deliverables.
  • Prepared reports and documentation for various projects and presentations.
  • Organized files and maintained an effective filing system for easy access.
  • Maintained confidential files related to personnel records or other sensitive information.

Customer Service Lead

Khols
COLUMBUS
10.2021 - 06.2024
  • Led team to enhance customer satisfaction and service quality.
  • Developed strategies to improve service processes and customer interactions.
  • Managed daily operations of customer service department for efficiency.
  • Resolved escalated issues from team members or customers in an efficient manner.

UPS

PACKAGE HANDLER/CUSTOMER SERVICE
Columbus
09.2013 - 07.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Executed daily responsibilities with precision at the workplace.

Education

Marion Franklin
COLUMBUS, OH

Skills

  • Calendar management
  • Travel coordination
  • Confidential document handling
  • Project tracking
  • Project planning
  • Customer relationship management
  • Client relations
  • Guest relations
  • Conference planning
  • Expense tracking
  • Time management
  • Multitasking and organization
  • Attention to detail
  • Detail-oriented
  • Issue resolution
  • Communication strategies
  • Proper phone etiquette
  • Communication skills
  • Team leadership
  • Staff collaboration
  • Service oriented
  • Dedicated team player
  • Problem solving
  • Complex Problem-solving
  • Adaptability
  • Exceptional organization
  • Business writing
  • Creative thinking capacity
  • Fast learning
  • High-pressure performance
  • Personal services
  • Personal training and coaching
  • Strong work ethic
  • File and database management

Timeline

Personal Assistant

Sam Stanton
08.2024 - 06.2026

Customer Service Lead

Khols
10.2021 - 06.2024

UPS

PACKAGE HANDLER/CUSTOMER SERVICE
09.2013 - 07.2020

Marion Franklin
Jamie baker