Summary
Overview
Work History
Education
Skills
Languages
High School Diploma
Timeline
Generic
Jamie Baldwin

Jamie Baldwin

Charleston,WV

Summary

Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.

Overview

8
8
years of professional experience

Work History

Crew Member

Burger King
South Charleston, West Virginia
02.2024 - 08.2024
  • Provided exceptional customer service by taking orders accurately and addressing inquiries promptly.
  • Maintained cleanliness of workstations and dining areas to ensure a hygienic environment for customers.
  • Trained new staff on operational procedures and customer service protocols to ensure consistent service quality.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Crew Member

McDonald's
02.2020 - 11.2023
  • Advised customers on coffee blends, roasts, teas, speciality espresso beverages, and artisanal pastries, offering accurate, detailed information about origin and flavor
  • Collect payment and handle petty cash
  • Provide excellent service and recommendations to guests
  • Deliver exceptional customer service through extensive menu knowledge
  • Work alongside a team of [how many] people
  • Carefully hand wash, rinse and sanitize delicate china and stemware for fine dining restaurant
  • Maintain a clean, organized working environment
  • Scraped, sorted and rinsed dishes and utensils; properly loaded items into dishwasher for maximum efficiency
  • Develop relationships with regular customers to promote top customer service standards
  • Cleaned iced tea and coffee brewing/dispensing machines on weekly basis
  • Keep host stand tidy to reflect cleanliness and organization of restaurant to incoming guests
  • Disposed of garbage properly
  • Receive orders, process payment, and respond to customer concerns
  • Welcome all patrons in a warm, friendly manner
  • Anticipate and address customer needs
  • Multi-tasked in a fast-paced environment, checking on tables regularly to address any customer needs
  • Deliver exceptional, friendly service
  • Operate POS system to input customer orders
  • Resolve customer complaints swiftly and efficiently
  • Warmly greet guests, anticipate needs, and remain available throughout the dining experience
  • Document and quickly resolve all customer satisfaction issues
  • Serve large parties and special events
  • Maintain a clean, organized kitchen

Retail Associate

Dollar General
05.2017 - 11.2018
  • Play an integral role in customer service and overall sales numbers
  • Clean up minor spills quickly and safely
  • Maximize positive customer service experience
  • Assist customers in finding specific grocery items
  • Review customer orders and assist in resolving issues quickly
  • Ensure items are well-stocked for each shift
  • Contribute to positive, fun working environment
  • Help customers by asking questions and making suggestions for purchases
  • Work directly with customers to maintain strong relationships
  • Address customer complaints skillfully, offering reimbursement when necessary
  • Dressed mannequins and organized seasonal window displays with best-selling products
  • Assisted customers with locating and ordering merchandise not on the floor, whether from other locations or company website
  • Organize inventory to ensure easy shopping experience
  • Deliver exceptional customer service through extensive knowledge
  • Speak directly with customers in a friendly, approachable manner
  • Report employee and customer issues in a timely manner to upper management
  • Stock shelves with delivered packages
  • Greet customers with warm, welcoming attitude
  • Engage customers through feedback requests and visually appealing displays
  • Greet all customers with warm, friendly welcome
  • Provide customer support, answering questions quickly and efficiently
  • Follow all safety and departmental procedures
  • Process transactions through credit card, check, and cash usage
  • Maintain knowledge of all current promotions, as well as payment/exchange policies
  • Resolve problems with merchandise quickly and efficiently
  • Build loyal clientele through high-level of customer satisfaction

Direct Service Provider

Prestera Center
Charleston, WV
03.2020 - 11.2020
  • Provided individualized support to clients with mental health and substance use challenges.
  • Developed and implemented personalized care plans to promote client recovery and well-being.
  • Monitored client progress, documenting observations and adjusting care strategies as needed.
  • Educated clients on coping skills and resources to support long-term recovery goals.
  • Maintained clean, safe, and well-organized patient environment.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored progress and documented patient health status changes to keep care team updated.

Caregiver

Loved Ones
South Charleston, West Virginia
01.2017 - 11.2017
  • Provided compassionate care, assisting clients with daily living activities and personal hygiene.
  • Monitored health status, documented changes, and communicated updates to healthcare professionals.
  • Coordinated transportation for medical appointments, ensuring timely attendance and adherence to schedules.
  • Maintained cleanliness of living spaces, adhering to health regulations and promoting a safe environment.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.

Crew Team Member

Taco Bell
Charleston, West Virginia
04.2016 - 12.2016
  • Delivered exceptional customer service by accurately taking orders and addressing inquiries.
  • Maintained cleanliness and organization of work areas, ensuring compliance with health and safety regulations.
  • Monitored inventory levels and assisted in restocking supplies to ensure uninterrupted service flow.
  • Resolved customer complaints promptly, fostering a positive dining experience and encouraging return visits.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Operated register to process payments and collect cash payment for order totals.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Greeted customers at drive-thru and took food orders.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
  • Cleared trays and removed trash from tables before sanitizing surfaces.
  • Received regular positive feedback from customers for exceptional service, boosting overall store reputation.

Cashier

Walmart
Charleston, West Virginia
02.2018 - 11.2018
  • Processed customer transactions accurately and efficiently, ensuring a seamless checkout experience.
  • Maintained cash register operations, balancing cash drawers at shift end to ensure accuracy.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Monitored product promotions and sales, effectively communicating updates to customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.

Cashier Team Lead

Dunkin' Donuts
Charleston, West Virginia
03.2023 - 11.2023
  • Supervised daily cash operations, ensuring accuracy and compliance with company policies.
  • Streamlined cash handling processes, enhancing efficiency in transaction processing and reconciliation.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Operated POS cash register and equipment to collect payments.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

High School Diploma - English Language And Literature

Riverside High School
Belle, WV
05.2017

Skills

  • Customer service and care
  • Organizational skills
  • Sales and scheduling
  • Money handling and cashiering
  • English proficiency
  • Stock management
  • Environmental services

Languages

English

High School Diploma

Riverside High School

High School Diploma

Timeline

Crew Member

Burger King
02.2024 - 08.2024

Cashier Team Lead

Dunkin' Donuts
03.2023 - 11.2023

Direct Service Provider

Prestera Center
03.2020 - 11.2020

Crew Member

McDonald's
02.2020 - 11.2023

Cashier

Walmart
02.2018 - 11.2018

Retail Associate

Dollar General
05.2017 - 11.2018

Caregiver

Loved Ones
01.2017 - 11.2017

Crew Team Member

Taco Bell
04.2016 - 12.2016

High School Diploma - English Language And Literature

Riverside High School

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